topic Re: Alarm doesn't turn off in Z Series

Alarm doesn't turn off

mattmatt — Wed, 09 Apr 2014 12:29:45 GMT

When my alarm rings in the morning (or any other time in fact) the screen becomes completely unresponsive, meaning I cannot use the slider to turn it off. The only solution I have found is to push the power button repeatedly try to get to the normal lock screen (which is also unresponsive at first) and mess around until that lets me unlock the phone go to the settings screen and turn the alarm off. Or simply reset the phone. This is a horrible way to wake up in the morning.

I have tested the alarm after turning off the Smart Connect "Night" setting, and I have also deleted all the clock app data, but the problem persists.

The alarm clock worked fine at first - it happened a couple of times, but has now happened for the last four mornings in a row or whenever I test the alarm during the day.

Does anyone know what's going on?

Re: Alarm doesn't turn off

Danial-mach1 — Wed, 09 Apr 2014 12:36:17 GMT

set side keys behavior to dismiss..see it will cut off alarm or not

Re: Alarm doesn't turn off

Hampus — Wed, 09 Apr 2014 12:40:53 GMT

Try what Danial-mach1 suggested. Otherwise, I suggest that you boot your phone into safe mode to see if you experience the same behaviour:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Alarm doesn't turn off

mattmatt — Wed, 09 Apr 2014 13:38:38 GMT

I have just restarted the phone in safe mode and tested the alarm and the problem remained, except this time phone went a little strange. Once I had managed to get to the pattern unlock screen the dots wouldn't connect properly (I have actually seen this before breifly) and once in the drop down setting menu was opening and closing by itself.

Re Danial's solution, this may work, but since the phone is under a month old the touch screen should be working fine. I would prefer a solution that gets the phone working as it was intended.

Is there anything else you can think of. I would rather not go through the hassle of sending it back.

Cheers

Matt

Re: Alarm doesn't turn off

Hampus — Wed, 09 Apr 2014 13:52:14 GMT

In this case I suggest that you perform a software repair on your phone via Update Service:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS to your PC, follow the instructions that appear.

Note that when you perform this software repair, your personal data will be lost. Don't forget to make a back up before.

Re: Alarm doesn't turn off

statchana — Wed, 09 Apr 2014 18:13:15 GMT

Yep, same problem here. For me its just a few days old phone and the problem is there. To this point I have changed my phone 2 times so this is my 3rd phone (same phone from same store, pink). And I have the problem again.

It starts from the alarm problem and it goes to the touch screen problem. I really don't know what to do anymore..

I've asked to get phone from a different patch and hope it works.. I really want this model and I've waited it for really long 😕

If someone know where this really bad problem is coming from, then please, post a comment to this thread :"D

I've also tried putting the side key to do the work, but nope. Nada. Nothing happens, it just shuts the screen and the alarm goes on.

a video clip from my problem

https://www.dropbox.com/s/qahps9mciyg0lns/MOV_0008.mp4

Re: Alarm doesn't turn off

charlie_bee — Thu, 10 Apr 2014 10:31:06 GMT

Exactly the same with me.

Had my phone 3 days or so?

And i have had touch problems using:

- The security pattern

- The snooze and alarm buttons

The phone goes totally unresponsive!

I have now switched off the pattern secuirty to see if it was that and also removed the alarm from the Task Killer?

Moved from an iPhone to an android device and really hope this doesnt put me off - so good so far...

If anyone finds a solution please let me know - would be nice to use the pattern security option...

Re: Alarm doesn't turn off

mattmatt — Thu, 10 Apr 2014 12:56:51 GMT

Last night I repaired the software (which basically means factory resetting it and reinstalling the software) and awoke this mornign to an alarm that switched off when I asked it to. HOWEVER, after the alarm stopped, the phonestarted to behave exactly like statchana showed in the video. I restarted the phone and it appeared to go away, but that on top0 of the total hassle of reinstalling the software - spending all today trying to restore the messages (no in build app) and reorganising everything makes me very worried.

I am very close to taking it back to the shop. What is going on??

Re: Alarm doesn't turn off

charlie_bee — Fri, 11 Apr 2014 08:25:00 GMT

Its so strange, i went to show my friend and set a test alarm and it worked fine, but when i set the alarm for the next day ( so the phone isnt active for a while), again its unresponsive. I activated the snooze buttons on the side of the phone which worked BUT after this my phone started going wild like the video above.

I am really concerned and think an uodate needs to be issued if this is happening when people are have 2 or more replacements.

EDIT* People having this issue use the Roxfit case? I do and seen the following post and going to test this now:

http://forum.xda-developers.com/showthread.php?t=2643078

Re: Alarm doesn't turn off

statchana — Mon, 14 Apr 2014 09:06:31 GMT

Hmm. That is odd. How could the plastic cover make that problem.
Its really hard to belive, as I think I said before, my bf has the same phone AND the same roxfit cover and still, nothing.
His phone is working just fine 😕

But hey, fi u try it and the problems goes away then reply here im interested also about this.
Meanwhile I try something else and keep a log about it. Hope I can think something out, as Sony seems to be too busy with kit kat update to see this problem 😕 which is sad,because the alarm clock problem makes some phones act really crazy after occuring few times.

Re: Alarm doesn't turn off

charlie_bee — Mon, 14 Apr 2014 09:10:02 GMT

It is so strange! Took the cover off at the weekend, reset the phone and set an alarm in the morning. Ever since then the phone has been totally fine. So i would advise if people are using these covers and are having problems to remove them. Can't believe a silly little case caused this much much.

Such a happier Sony user now though!

Re: Alarm doesn't turn off

mattmatt — Tue, 15 Apr 2014 04:16:50 GMT

Well that would be strange. When the problem started I had just switched to a Roxfit case. At the
moment though it is working fine with the case so impossible to test.

Thanks for your help.

Re: Alarm doesn't turn off

Sniffer — Tue, 15 Apr 2014 19:07:12 GMT

My Z1 compact is about 10 days old and the alarm I have to power off the phone to stop the alarm. There is no slider button or alarm icon visible when the alarm goes off. I've performed the update as suggested but, no change.

Re: Alarm doesn't turn off

statchana — Wed, 16 Apr 2014 14:54:16 GMT

I have tried removing the Rixfit case too. Phone now works like a charm.

I actually tested this: when the phone screen is on, and i put the roxfit front cover on, the phone starts acting weird. I dont fully close it (otherwise i couldn't see what is going on). SO, when the alarm goes on, the screen goes on too, to show you the alarm, and if u have something on the sensor, it mixes it up and you cant shut it down. I haven't tested this with another phone case that has front cover but i have one different model than roxfit coming to me on mail.

So i'd suggest to at least avoid roxfit covers.

This problem doesnt seem to be on every phone, as i've said in many of my posts, my bf has the same phone and also roxfits cover, and he has no problems.

I think this problem is really irritating and should be on top lists of problems that sony should solve, ans ppl use their alarm clock every day !

Re: Alarm doesn't turn off

Taff — Tue, 22 Apr 2014 18:46:13 GMT

Same here brand new Xperia Compact that I cant turn the alarm off, also it wont work on a usb lead in the car and wont connect to the bluetooth either in the car, looks like I'll be back at Apple very soon unless Sony sort these issues out.

Re: Alarm doesn't turn off

slayerbabe — Thu, 24 Apr 2014 10:57:37 GMT

I purchased my phone some 2 weeks ago, started struggling with my alarm since day 3 and I don't have any casing on my phone.

I was so excited about my phone but now I am so frustrated, don't think I will recommend this phone to any one.

Re: Alarm doesn't turn off

143Adam — Wed, 07 May 2014 23:15:13 GMT

Think I've just fixed mine

Try going to Personalisation/Manage Notifications. I seen that I had the Clock App as set to disabled. Just enabled it and tried an alarm and my swipe right to turn off finally appeared again!!

Hope this helps...

Re: Alarm doesn't turn off

mattmatt — Sat, 10 May 2014 10:03:03 GMT

This problem is directly related to the case for me. I bought the Roxfit case, which is supposed to be the official case for the phone and the problem started.

I now use a different case or no case and the problem has gone away. It's frustrating because I prefer the Roxfit case, and also I can't understand why the case would affect this. It's weird.

Re: Alarm doesn't turn off

huesos1 — Sun, 11 May 2014 13:36:18 GMT

Wow, every time I have more fear of opening my new compact z1 when I get home. I see a lot of past mistakes playing in Z1C, seriously Sony, do you fix a problem right?
In my Arc also happens sometimes, and the only solution is to turn off the phone, or get the battery, plugging the speaker with your hand so that the sound is heard outside least posible.reunion.

Re: Alarm doesn't turn off

huesos1 — Sun, 11 May 2014 13:38:47 GMT

I remember one day, in a job reunion that my alarm began to sound, I forget to turno off previously, and no way to turn off it when it start to sound. I have to go out of the room, and take off the batery.