topic Re: Dying Xp Z in Z Series

Dying Xp Z

Mva1605 — Thu, 20 Feb 2014 15:50:09 GMT

Hi, I was proud of my Xp Z until I got and accepted the Jelly update yesterday. Now, I am loaded with problems and I don't know how to tackle them. - First off, the battery started draining away within 6 hours. I had to shut down several services, but still it is draining away at an unusual rate, whereas I had >3 days life before the upgrade. - The rear of the unit is always hot, which is obviously draining the battery life. - Unable to connect back to the PC Companion as the USB is not connecting, don't know how to fix it. - The mobile shows some other update ready for download, 10.4.1.B.0.101, which Sony says graciously will tackle the battery issue, but the download doesn't start, for some unknown reason. - An update for the Album is pending, - Mobile is considerably slower than before. I looking for a resolution for the whole issues which I did not bargain for in the first place.

Re: Dying Xp Z

Uliwooly — Thu, 20 Feb 2014 15:58:58 GMT

Try different USB ports on your computer, if possible try a different computer

Re: Dying Xp Z

Mva1605 — Thu, 20 Feb 2014 16:04:21 GMT

Tried 2 different computers and 1 laptop. After detecting the USB storage, the PC companion cannot detect the system in the mobile. Downloaded the latest PC Companion too.

Re: Dying Xp Z

_alexdon_ — Thu, 20 Feb 2014 16:09:25 GMT

Try and use sony update service.Also,check out this topic:

http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074#U348074

Re: Dying Xp Z

Mva1605 — Fri, 21 Feb 2014 09:08:39 GMT

Done update using 'Update Service'. Was able to complete the upgrade once. OK.

But Problems persists. The handset is slower than ususal.

It will restart whenever it feels so.

Battery is still running down at a high rate.

Unable to connect to the PC Companion for taking a backup, in case I want to reload the system software again.

Is there any way I can revert to the good old system, I have taken a backup a couple of weeks ago. Would it revert back to old version?

Thanks for your advice.

Re: Dying Xp Z

_alexdon_ — Fri, 21 Feb 2014 12:42:27 GMT

/t5/Xperia-Z-ZL-ZR/How-to-manually-update-downgrade-root-2013-Xperias/m-p/298463#M2209

Re: Dying Xp Z

Mva1605 — Sat, 22 Feb 2014 10:07:35 GMT

i, I guess I m over the hill.

Have reloaded the system using the Update Service. Although lost some data, now the unit is performing better.

I wish to thank you for the support but I also wish the change had been without so much pain.

Re: Dying Xp Z

_alexdon_ — Sat, 22 Feb 2014 10:12:21 GMT

You could have asked about SUS,I would have told you to backup.

But you are welcome.

Re: Dying Xp Z

Mva1605 — Mon, 24 Feb 2014 04:20:27 GMT

Hi, I have used the unit for about 2 full days and here is my latest situation report:-

1.Battery draining out at @ 6hrs per charge, no wifi or BT

2. Still not able to connect to PC Companion

3. Intermittently dies out and restarts by itself

4. Intermittently freezes on me, when I use different applications like contacts, messaging, etc; I have to restart or will restart by itself.

5. Unable to set alarm, the unit simply freezes and I have to restart.

Please advice me something or else this is going to be another expensive brick in my home! I am running out of warranty period this week.

Re: Dying Xp Z

_alexdon_ — Mon, 24 Feb 2014 14:04:36 GMT

So it is working bad even after repair?Visit a sony service for a quick check.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Dying Xp Z

Mva1605 — Fri, 28 Feb 2014 02:10:34 GMT

See? I received the unit from the Authorised Service Center in Dubai. I have the same problems as before giving to them.

I had clearly explained to them about -

a) fast battery drain

b) intermittent unit hangs/freezes

c) intermittent restart

d) no connection to PC Companion

What kind of a service center is this? Some hole in the wall outlet? Is Sony upto this level?

Re: Dying Xp Z

JackPhoenix — Fri, 28 Feb 2014 07:43:31 GMT

Perhaps back-up your data to the Google servers and then Factory reset the phone. then try to connect using the PCC, don't know why but the SUS seems to cause more problems with all devices. Good Luck

Re: Dying Xp Z

_alexdon_ — Fri, 28 Feb 2014 12:42:40 GMT

Sony does not know of all that happens around the world,contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Dying Xp Z

Mva1605 — Sun, 02 Mar 2014 04:38:30 GMT

Hi, I have observed the following with the XpZ for the last two days.

After repairing the software with the PC Companion or SUS, as long as I don't connect the Wifi or Bluetooth, everything is fine.

At this stage, the mobile will have only the default applications, no connectivity and you can load the contact details from any saved vcf files.

In this condition, I am getting very good battery life, no freezing or hanging or restarting complaints. i have done this for the last two days at a strech and it is stable.

I believe, once I connect to wifi or bluetooth, all **bleep** breaks loose and the handset becomes a hot devil.

If Sony can try this much and get back to me with some solutions,it would be nice. I cannot continue to use the smartphone as a dumb phone for ever.

Thank you

Re: Dying Xp Z

_alexdon_ — Sun, 02 Mar 2014 08:04:19 GMT

Well,you could use one at a time,maybe.Try easily with wifi but do not sync all the data,not yet.