topic Re: Data plan being used even when its OFF in Z Series

Data plan being used even when its OFF

profyler — Fri, 07 Mar 2014 20:15:37 GMT

I have the weirdest problem on my device

My data plan is always set to be disable (off). I only use wifi, and never use data plan
Even so, i receive a message every day for my carrier saying they have discounted $ from my plan because i used data plan. I should receive this message only those days that i use the data plan conection.

How the **bleep** is an app or android or some system activating my data plan even if its set off ??

Can android or a third party app activate data plan? I guess not.

Does stamina change this somehow?

This immediately started the day i bought myself the Z1c. Didnt have this on my moto g or optimus hd.

i have no idea else.. i tried everything.

When i go to the screen that shows the apps that used data, its complete blank with 0,00Bytes used.

as i said, this didnt happen with my previous phones, so im pretty much sure that is something with the z1c.

any help is apreciated.

Re: Data plan being used even when its OFF

_alexdon_ — Fri, 07 Mar 2014 22:40:24 GMT

There could be background data going on,look at the first apps and check that out.

Re: Data plan being used even when its OFF

profyler — Sat, 08 Mar 2014 04:49:06 GMT

what first apps? if there was background data, it would be showing on "data usage", but there nothing.

im lost.

Re: Data plan being used even when its OFF

_alexdon_ — Sat, 08 Mar 2014 06:22:20 GMT

Don't you have a list of apps using data plan?

Re: Data plan being used even when its OFF

cableguy4 — Sat, 08 Mar 2014 10:12:21 GMT

Are you receiving mms 's?

Re: Data plan being used even when its OFF

profyler — Sat, 08 Mar 2014 19:39:49 GMT

Not at all. no aps using it. It must be something that the sony device is making. didnt had this since one week ago, after i purchased the z1c, so its definetely something with this device.

Im making tests every single day to find out what could be causing this. (device is stock, no root nor unlocked BL):

- Next tests
remove all apns

- yet disabled:
4g - no effect
autoupdate sus - no effect
geotag the photos - no effect
sony account manager - no effect
sony taken as adm cell - no effect
removed the sony location service cell - no effect
config updater app - no effect
re setting apn - no effect
off stamina + wifi spot - testing
APN defaul (no suppl) - testing
only data apn (no mms) - testing

example:

day 7: data was off but i was charged for using it

day 8(today): data was off but i was already charged for using it

Re: Data plan being used even when its OFF

_alexdon_ — Sat, 08 Mar 2014 19:42:43 GMT

This is a strange issue.Have you considered repairing your software via sony update service?

Re: Data plan being used even when its OFF

profyler — Sat, 08 Mar 2014 19:43:25 GMT

i had the mms apn settings, but im not using it (didnt receive nor make a mms msg)

im testing today without the mms apn too.

Re: Data plan being used even when its OFF

profyler — Sat, 08 Mar 2014 20:01:34 GMT

@alexdon Thank you for your replies. But reinstalling the firmware will probably no solve this issue. anyway, since kitkat is on the verge of coming, i will update first to KK using SUS, and then make a hard reset, and see if the problem goes. But honestly, i dont think so, i really think that some Sony native software is bypassing the data plan OFF option.

Re: Data plan being used even when its OFF

_alexdon_ — Sat, 08 Mar 2014 20:02:53 GMT

Have you tried booting in safe mode?See if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Data plan being used even when its OFF

profyler — Sat, 08 Mar 2014 20:17:53 GMT

@alexdon

ok , so everything that safe mode does, is deactivate all third party apps? Cool, will try it too and post results.

Re: Data plan being used even when its OFF

_alexdon_ — Sat, 08 Mar 2014 20:20:14 GMT

Yes,in safe mode only default apps load.See if something changes.Keep us updated.

Re: Data plan being used even when its OFF

i123 — Tue, 11 Nov 2014 15:53:40 GMT

Same problem here I have xperia z1 and xperia z3 both the phone keep on using data inspite of being data off

Re: Data plan being used even when its OFF

Neethi — Thu, 12 Jan 2017 17:50:17 GMT

This problem has been around for 2 years? Shame on Sony