topic Re: My Sony Xperia Z1 was Entered by water! in Z Series

My Sony Xperia Z1 was Entered by water!

Tanklf — Tue, 21 Jan 2014 08:43:11 GMT

Hey guys, I'm always a Sony Fans.

Recently, I've purchased a Sony Xperia Z1 for over 2 months. At first, I tested my phone underwater that my speaker's volume turns low although it's the largest I've tune. And the volume recover back after few hours (as I think that the holes of the phone was entered by water).

But the problem turns into more serious, my phone volume just remain low for more than a week after I'm having underwater shooting. And until yesterday, the problem even worse, my phone was entered by water!

My phone was suddenly dropped into a pail of water and after I get it out of that pail, the phone's front camera and back camera was full of steam! OMG, I can't believe my eye!

My first action is to telephone the local Sony Xperia Hotline but it's out from office hours, so I can't leave the voice message or any history for them to prefer me back. So I used to email to questions.my@support.sonymobile.com.

But today (21st Jan 2014), I received the replied email from Sony that the problem is not under warranty! OMG! I've checked the previous record of forum that all them are claimed for warranty successfully and one of them get 1 to 1 exchange by Sony! the content of email are as below:-

I'm really angry with the service performance, so I called the customer service once again today but the customer service direct me to another department (Electrical Appliances department if not wrong). I've confirmed with them that the case will be identified after sending of phone to service centre.

Well, Sony Service Centre will produce report after they've done checking. But I'm scared that they will not entertain my case. And also, how if they make the report which is not benefit to me? Anyone can guarantee? because I've lost confidence with Sony after all this happened on me!

Re: My Sony Xperia Z1 was Entered by water!

Johan — Tue, 21 Jan 2014 08:54:39 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear about this.

Before the phone has been examined by a technician no one will be able to tell if this is covered within warranty or not.

The phone gaskets around all flaps/covers will be checked and a vacuum test will be performed.

By doing this the technician will be able to determine if its a case of warranty or not.

Re: My Sony Xperia Z1 was Entered by water!

ecm — Fri, 24 Jan 2014 12:33:29 GMT

Dont worry bro, i am from malaysia also and just claim my phone like few days ago.

they send me this message at first but i argue back of course.

But you must make sure the water indicator are not triggered. ( if triggered means flaps are not tightly closed)

Your underwater photo session is not longer than 30 min

swimming pool not 1.5m above

No sea water

then u can fight for your rights that xperia z1 so called waterproof phone damaged by water

Re: My Sony Xperia Z1 was Entered by water!

Stefan84 — Sun, 26 Jan 2014 17:38:10 GMT

I have to say i really wondering about the Quality on the phones from Sony and special when they say they are supposed to be waterproof and such.

In so many forums around the world you can read about many people having problem with water and such.

It is the same thing with the Xperia ZR phone also.

I have had the phone in bathroom playing music when showering and even that is enought to make the back camera to get full of steam. The steam always vanished after a while and i did not spend so much time to think about it.

The phone should be water protected and you can even use it under water so i thought it was just a normal thing.

The phone have been working good without the normal bugs like other people have.

But now me my girlfriend and a friend went to a swimming place, and after a while, why not take some underwater photos and recording a little bit. "The phone should be water protected"

I`am very nervous and really look again over and over pressing and pressing everything on the phone so everything is closed. Because i know everything have to be closed and nothing is open, so that why i press over and over again to make it 100% sure they are closed.

Not 1,time not 2,times but maybe 6,times or more.

I only hold the phone right belowe the water surface and taking both photos and recording and everything worked perfect "for a while" when we go up again i take some more photos and then the camera stops working and then the phone stop working.

Every time i try and turn on the phone only the vibrator shakes.

After a while the phone start working again, and after a while more the camera start working again. But the Back camera is full of Steam. It takes about 1,week for the steam to get removed but i got screen issues now. It started with just some small lines on the upper screen to start with, then after that the whole screen got affected with different stuff. Cant really explain how it was like.

The phone behaved strange and started the camera and took photos by itself, and had bad background light and much more. When scrolling the photos in the album they got stuck and such time to time, and i even lost photos i had taken.

Now 2,weeks later the problem with the screen just disappeared and everything appear to work normal, without the bugs i had earlier where the phone can just shut down itself.

When i compare with the other Xperia Z1 phone both the left and right side markers are red in mine compared to the other one who is white..

Gonna do a factory reset and install everything from the beginning, but i`am still worried if the phone is damaged in some way, and i know now that at least my Phone is not Water Proof now.

Both me and my girlfriend Order a Z1 so we had it from day 1, but i have to say that i or we never had so much problems with a phone before as now.

Re: My Sony Xperia Z1 was Entered by water!

scruffy1 — Mon, 27 Jan 2014 10:28:19 GMT

Hi, im in South Afica and we have the exact same problems. Sony is falsely advertising this phone and they do not want to honour and accept that this phone is NOT WATERPROOF. im so dissapointed in them. surely false advertising is against the law and something should be done about it.

Megan Da Silva

Gauteng South Africa.

Re: My Sony Xperia Z1 was Entered by water!

DragonCZE — Mon, 17 Feb 2014 15:39:31 GMT

well I have used Z1 last few days in swiming pool while diving training

pool was 6m deep and i have spend there 2 hrs under watter all the time with Z1 cam on a taking pictures

even Z1 survived hot tub for 3 hrs under watter.

Z1 surrvived everything no water got in!!!

only what destroyed the Z1 was the new update, can´t use it anymore properly a lot of bugs.......

sorry for my english guys.

Re: My Sony Xperia Z1 was Entered by water!

Vix1234 — Mon, 17 Feb 2014 16:00:17 GMT

My Z1 was immersed into a pail of ice for 30 mins (if I am not mistaken) and it survived although it has some steam on the camera but it disperse away after a while. Regarding the speaker which is the same problem that you had face, what I did was I blew into the loudspeaker grill and it tuned up loud as before.

Re: My Sony Xperia Z1 was Entered by water!

Younisace — Mon, 17 Feb 2014 17:12:42 GMT

Guys please, if it says waterproof does it mean put it in water? Really? I will not be testing my Z1 in any form of liquid. Do you guys know how much pressure water can put on your device. Put it in a glass of water, no problem. Splash water on it, awesome, wipeiit off and you're good to go. But don't test the limits of it.

Re: My Sony Xperia Z1 was Entered by water!

Younisace — Mon, 17 Feb 2014 17:35:45 GMT

Hi DragonCZE, dont worry about your english, trust me i work with educators and comparing your english to theirs will make you seem that english is your first language.:smileyhappy:

Re: My Sony Xperia Z1 was Entered by water!

Goliathus — Sat, 10 May 2014 09:20:12 GMT

dunk the z1 in white rice ? would tat help ?

Re: My Sony Xperia Z1 was Entered by water!

_alexdon_ — Sat, 10 May 2014 09:30:57 GMT

Yes,in a bowl of rice.

Sony Xperia Z1 was Entered Water

Kulveer_Singh — Sun, 11 May 2014 17:55:56 GMT

Please clear that confusion, I want to put my phone in a glass of water for 5 seconds to test the phone water proofing.
If my phone will work well after test then it's ok, but if it will damage then what ???????????

After damage I have to go service centre. I saw all the posts, every time service centre first check FLAPS of mobile if they all are white colour then they test further otherwise if FLAPS are Red colour they refuse the warranty.

I will close all the FLAPS tightly before test, but My question is how can I know, all FLAPS are tightly closed and non of them is leaked. If all flaps are 100% closed, only then they will remain White while water testing or if any of them remain 99% closed then it will get water and become Red colour and warranty void.

HOW TO VERIFY, FLAPS ARE CLOSED 100% OR NOT ?????????????

Re: My Sony Xperia Z1 was Entered by water!

Zaidkhan — Mon, 19 May 2014 05:02:07 GMT

I put my phone less than a meter in the pool and it got unresponsive.i switched it off then and after 5-6 hours when I tried to switch it on,it wasn't responding at all and is not starting up.the water flaps were closed and the water detection strip is white.will I get a replacement for my cell?

Re: My Sony Xperia Z1 was Entered by water!

_alexdon_ — Mon, 19 May 2014 06:29:30 GMT

All the markers are white?Open SIM card flap,micro SD flap,charging flap.

Re: My Sony Xperia Z1 was Entered by water!

miz — Fri, 13 Jun 2014 20:35:46 GMT

i used my z1 underwater for about 5 minutes and after that my phone went dead.. when i 0pen it the screen is n0t that g0od.. it turned black and white.. i felt cheated by s0ny..

Re: My Sony Xperia Z1 was Entered by water!

_alexdon_ — Fri, 13 Jun 2014 20:59:47 GMT

What colour are the markers?If they are red,water has entered the device.

Re: My Sony Xperia Z1 was Entered by water!

phihill888 — Sun, 15 Jun 2014 09:16:56 GMT

How do I challenge Sony's view that the fault on my XperiaZ1 was mine? Basically it's sold as waterproof but mine got water in it and when sent to Sony they (SBE Ltd) said the water got in and it's not cost effective to fix. Apparently I forgot to do something? How can they sell a phone as waterproof, but make it easy for a consumer to do something that doesn't keep it waterproof? Waste of a very expensive phone. Seems poor to me and I want to challenge it but not sure how to.

Re: My Sony Xperia Z1 was Entered by water!

_alexdon_ — Sun, 15 Jun 2014 09:46:21 GMT

Were the lids properly closed?What colour are the markers placed under the lids?

Re: My Sony Xperia Z1 was Entered by water!

phihill888 — Sun, 15 Jun 2014 10:05:49 GMT

Hi,

I've no idea. It stopped working so we sent it to Sony - didn't check any 'lids' or markers - just sent it off as requested.

But that's my point - what you're saying is that the customer can do or forget to do something that makes it not waterproof - surely that's a weakness in the design? Sony are not just selling to people who are technically minded, but to a whole breadth of the population., many of whom haven't a clue about what they should do.

My other question related to how I challenge the findings of the company Sony sent it to for examination?

I assume we get the phone back?

Re: My Sony Xperia Z1 was Entered by water!

_alexdon_ — Sun, 15 Jun 2014 10:11:27 GMT

There are some steps you have to do before you submerge the device and the most important is to check if the lids/flaps covering the USB port and other 2 from SIM and microSD are closed properly.You cannot make a full waterproof device without having some drawbacks.Here it is that you need to open the flaps to charge the phone.

About challenging them,you can contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

I hope that will help.You should get the phone back but I do not know how your local sony centre works.