topic Re: sony - contact us in Z Series

sony - contact us

donyeri — Sun, 19 Jan 2014 12:35:28 GMT

Hi, has anyone try to contact sony before? It is very dissaponting. I drop the complaint/query 3 times and all that I got is they recieved my query but I have been waiting for two weeks but no response has enter.

No offense. But I really feel dissapointed with sony aftersales services...

Re: sony - contact us

_alexdon_ — Sun, 19 Jan 2014 12:41:56 GMT

Yes,I have seen they answer hard sometimes,I also contacted them in the holiday period,but they answered in about 4-5 days.

Re: sony - contact us

Sam — Mon, 20 Jan 2014 02:47:26 GMT

I am sorry to hear about that. Do you have the SR number form the contact you made so that I may have this looked into for you, if so please PM that to me?

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Re: sony - contact us

donyeri — Tue, 21 Jan 2014 16:12:04 GMT

Hi Sam, I just recieve a message from sonymobile, and its very funny that they just give me unrelated topic in the email which they asked me to registered myself which I have done before... While my question have not any correlation with that at all....

I am crazily devastating with Sonys customer service... I can't deal with this kind of ways of working anymore, totally wasting my time. Better change the brand...

Next brand of my tv, speaker, and mobilephone will not be SONY...

Re: sony - contact us

_alexdon_ — Tue, 21 Jan 2014 16:16:23 GMT

I am sorry to hear this,sometimes they confuse you but I think they only want to help.

Re: sony - contact us

donyeri — Tue, 27 May 2014 12:43:42 GMT

Hi Sam and alexdon, sorry to come up with this again. I even almost forgot that I ever sent queries to indonesian contact center again. To be honest, it is very very very dissapointing, no response at all. And till now I still haven't got any update for my z lte here, and apperantly other user of z ltr are having the same thing here... Totally dissapointed with sony.

Re: sony - contact us

_alexdon_ — Tue, 27 May 2014 12:47:30 GMT

No problem,I wish I could do more for you but I am limited by my position.You should contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: sony - contact us

donyeri — Tue, 27 May 2014 13:07:40 GMT

Thanks alexdon. I have sent a message to Johan and will waiy for his reply...

Re: sony - contact us

_alexdon_ — Tue, 27 May 2014 17:20:42 GMT

Keep us updated.

Re: sony - contact us

donyeri — Sat, 28 Jun 2014 16:37:23 GMT

Hi Alexdon I recieve the notification for an update of 10.5.A.0.230... Finally...

But unfortunalety I have been reading about the bugs for this version which includes battery draining and etc and a newer version with improvement 4.4.4 is being roll out. Do you have any information whether this information is correct, I mean I just wonder if they already identify the bugs from those which recieve the roll out why they still rolled it out now (after several months of the official launch) ? Why not wait for the 4.4.4 version directly. Thanks

Re: sony - contact us

mikkomachine — Sat, 28 Jun 2014 17:04:30 GMT

Guys, do you know when will they roll the 10.5.a.0.233? I hope it will fix the battery drain issue.. Thanks for the response!

Re: sony - contact us

_alexdon_ — Sat, 28 Jun 2014 19:43:38 GMT

I do not know if 4.4.4 will be rolled out on the Z.Contact xperia care for more info or maybe a staff member.