topic Re: My camera freezes in Z Series

My camera freezes

TheTipsiz — Sun, 19 Jan 2014 12:32:53 GMT

When I launch camera it sometimes freezes and restart the phone help me please

Re: My camera freezes

_alexdon_ — Sun, 19 Jan 2014 12:34:15 GMT

Settings-apps-all-camera,clear data and cache,restart the phone.Are you using 3rd party camera apps?

Re: My camera freezes

TheTipsiz — Sun, 19 Jan 2014 12:37:35 GMT

It's z1s own camera

Re: My camera freezes

TheTipsiz — Sun, 19 Jan 2014 12:39:04 GMT

No I don't but I used to

Re: My camera freezes

_alexdon_ — Sun, 19 Jan 2014 12:40:40 GMT

Remove any of the 3rd party apps,force restart the phone(power button+vol up until the phone vibrates).See if that appears again.

Re: My camera freezes

TheTipsiz — Sun, 19 Jan 2014 17:20:51 GMT

Nope. Didnt work

Re: My camera freezes

_alexdon_ — Sun, 19 Jan 2014 18:29:54 GMT

Repair phone software with sony update service.

Re: My camera freezes

TheTipsiz — Sun, 19 Jan 2014 18:58:36 GMT

How do I know if my xperia z1 is Model SO-01F or SOL23?

Re: My camera freezes

_alexdon_ — Sun, 19 Jan 2014 19:00:52 GMT

http://en.wikipedia.org/wiki/Sony_Xperia_Z1

I do not think your xperia is any of them,where are you from?

Re: My camera freezes

TheTipsiz — Sun, 19 Jan 2014 20:58:51 GMT

İ think it is ok now thanks

Re: My camera freezes

_alexdon_ — Sun, 19 Jan 2014 21:00:26 GMT

You are welcome,which version did you choose?

Re: My camera freezes

TheTipsiz — Mon, 20 Jan 2014 05:03:28 GMT

Nooo. The issue is back again.
I chosed the xperia z1 xperia z1 c6916 im from Turkey.

Re: My camera freezes

alexrx — Mon, 20 Jan 2014 05:50:45 GMT

@TheTipsiz wrote:
Nooo. The issue is back again.

Hi there,

Contact your Sony Xperia Care and advise with them in order to solve the problem at the best way.

Perhaps you should to carry the phone for repair?

http://www.sonymobile.com/global-en/support/contact-us/

Cheers.

z1 camera frezz

Elnokaly — Wed, 29 Oct 2014 06:48:06 GMT

form the first day i bought this phone i have problem with the camera
some time it's freez and i have to turn the screen off and on serval time
i bought this phone with kitkat
any idea ?

Re: z1 camera frezz

_alexdon_ — Wed, 29 Oct 2014 12:35:26 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).