topic Re: Water Damged xperia z ultra in Z Series

Water Damaged xperia z ultra

ngt — Sun, 08 Dec 2013 00:19:12 GMT

Hey guys, my Xperia Z ultra was thrown into a pool with a depth of around 1.5m. The flaps were on tight, and was left at the bottom the pool for around 7 min. When the phone was retrieved, the phone turned on and was functioning. The phone was left on the side for about 20 min while I had a swim. I then tried turning the phone on, but didn't turn on. The only functioning thing was the vibrator motors, every time I held the power button to turn it on it vibrated for about 5 min. When I opened the flaps there was water droplets on the inside, I have since put it in a plastic container filled with rice to help dry it out. I have also searched online on ways to dry out phones. This is when I tried air out from the ports to try dry out the phone, a bit of water had come out. I had left the phone to dry over night, by the morning I looked at the litmus indicator had turned red, and the back camera lense had fogged up. I have tried charging the phone but, powering on isn't possible, the notification light does go orange but flashes! I was playing around with the power+up buttons and managed to get the screen to display the SONY start up logo for a few seconds until it stopped. Can somebody please help me, and share their thoughts on this and whether or not to send it to Sony.

I also just discovered that the flaps seals are starting to come off! Its only 5 months old and the seals are already come off, this must be a faulty component or at least very poor quality.

Re: Water Damged xperia z ultra

Uliwooly — Sun, 08 Dec 2013 00:54:24 GMT

Take your phone to a Sony repair center and request a vacuum test

Re: Water Damaged xperia z ultra

ngt — Sun, 08 Dec 2013 02:48:26 GMT

I live in New Zealand, and I don't think there is any Sony repair center. And the xperia zu isn't officially sold here. But thanks for reply

Re: Water Damaged xperia z ultra

Uliwooly — Sun, 08 Dec 2013 03:22:58 GMT

http://www.sonymobile.com/global-en/support/contact-us/country/en_NZ/

Re: Water Damaged xperia z ultra

Sam — Mon, 09 Dec 2013 04:05:22 GMT

There is a repair agent (Fonebiz 09 531 5800) in New Market, however you are correct regarding that handset not being sold here. Unfortunately I can really only advise going back to the seller on this one sorry.

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

Re: Water Damaged xperia z ultra

shaunxD002 — Mon, 23 Dec 2013 14:38:15 GMT

Mine too,, i used my xperia z to capture photos in a swimming pool, i think i use it for 2 or 3 min, then suddenly it just turned off and i can't turn it on, so i go to a sony center here in the philippines, and it will take 2 or 3 weeks to know the status of my phone cause they need to ship my phone to the main service center, i hope water damage didn't affect the main board because when it does, it will be expensive like buying a new xperia z,

to everyone there that is using this kind of smartphone, just don't test it in the water, they are not that waterproof..

Re: Water Damaged xperia z ultra

ntrn89 — Wed, 15 Jan 2014 01:03:56 GMT

hi mate,

i had pretty much the EXACT incident and result happen to me yesterday. How did you end up going about resolving the issue? and what was the outcome?

im undecided whether to take it to Sony, or just take it to one of the private mobile repair businesses.

Re: Water Damaged xperia z ultra

Sam — Wed, 15 Jan 2014 01:32:18 GMT

@ntrn89 - Please refrain from using third party repair agents as they will not have access to the correct parts/tools to correctly repair the handset and return it to warrantable condition.

Re: Water Damaged xperia z ultra

shaunxD002 — Wed, 15 Jan 2014 17:38:01 GMT

dude, its better if u sent it to sony service center, because they have the right tool to open the phone and the right adhesive to assemble it, and also a parts replacement might be needed to fix ur phone, mine is that, they replace my battery and camera, but they didn't fix my speaker, whcih im very annoyed og because it will take them 3weeks to return your phone and it cost me $100

Re: Water Damaged xperia z ultra

Joseph-Torres — Fri, 10 Oct 2014 17:54:24 GMT

what happened to your xperia z ultra now?

Re: Water Damaged xperia z ultra

aria142 — Thu, 29 Jan 2015 23:08:46 GMT

Hi everyone
I have a problem like this,the sealing of USB cover get damaged and when I was washing my phone, water leaked in and the camera glass get foggy, I tried to dry it and I could save my phone, but there is a frosting effect behind it,how can I clean That?
Is it OK if I immerse it in alcohol (or special cleaning chemical for electronic devices) and dry it again?

Re: Water Damaged xperia z ultra

i_love_sony — Wed, 03 Jun 2015 05:18:22 GMT

you can only put sony xperia z ultra in depth 1m under water surface but unfortunately you throw it in depth 1.5m under water surface

Re: Water Damaged xperia z ultra

Roche05 — Tue, 21 Jun 2016 04:48:56 GMT

I experienced it also, it's been a year when I used my z in the sea. Water got inside my phone and now LCD display isn't working properly. In the first twelve months it is colored and now the display is negative. It's not colorful anymore. I tried to send it to Sony Repair Service here in the Philippines but they say that it will cost more than ten thousand pesos and the personnel also said that it is not advisable to repair it because it will soon black out and will not function again. I feel very sorry for myself, but atleast until now I can use it, only problem is the LCD's malfunction. I hope that it won't shut down forever. Huhuhuhu

Re: Water Damaged xperia z ultra

Atet — Tue, 26 Jul 2016 02:53:53 GMT

Hello,

I have the same problem I make sure that the usb port is close and we are using it for around 1 hr but under water to took pictures, few seconds then we swim again. When I am texting, suddenty the color blue become light and the other half is the real blue. My phone suddenly shot down and I try to blower it then put inside the rice container last Sunday then Monday evening I try to charge and the red light color that signs it is charge is on. But after few minutes I try to open it, the phone vibrates and no pictures or light opens. Please help me on the ways I can do to fix my phone and where is the nearest sony repair shop here in the Philippines.

Thanks,

Atet