topic Re: wifi authentication problem in Z Series

wifi authentication problem

Anatoli — Thu, 26 Dec 2013 06:51:16 GMT

Hi !

You are probably aware about this common problem with many Sony mobile phones. I have this phone for 2 weeks and stil can't solve the problem. I browzed the Net and rad a lot of recomendations. I restarted the rotor and the phone. Whatever I did I still can't connect to my home wi fi. I have another Samsung Galaxy phone connected to this wi fi, a desktop PC, a laptop and 2 tablets. As for this new Sony phoe I always have authentication problem message. The signal is exellent.

I sent e-mail to Sony support page but they do not answer. Today I talked to the guy at Sony shop and they pretend as if they have never heard about it.

I wolud welcome any real assistance. Thanks.

Re: wifi authentication problem

educeenz — Thu, 26 Dec 2013 19:27:32 GMT

having the same problem with my 3days old Z1, it fixes with pushing the WPS button on router-when you have the setting screen on phone, with the pop-up window about pushing the wps button. but when wi-fi works on my phone, it doesnt work anymore for other devices-laptops, pc.. etc. it kind of creates another(what it looks like) wi-fi that is actually the same thing, only is authentificated with the wps button, and in the meanwhile the other one is still having the authetification problem. so the phone feels a bit useles if you cant use it with wi-fi normally, if you are unlucky as me-having the APN wont save issue. so no internet at all.

Re: wifi authentication problem

educeenz — Sat, 28 Dec 2013 08:38:58 GMT

so, i have no other solution than bringing phone back to shop. tried everything. the wps is no optin- if you still want to use other devices on wi-fi.. so it has unknown problem with connecting to password secured networks. no problem with free wi-fi at the grocery shop.

tried all the things i could imagine and found in forum-changing channels for wi-fi-below 11.. restarting and reseting router and phone. did reinstal the phone through SUS.. but nothing helps. so i guess that is unknown hardware issue.

good luck with yours.

Re: wifi authentication problem

Ritafarr — Thu, 02 Jan 2014 16:01:23 GMT

Just bought phone yesterday!!!! Same problem. Tried all for last three hours. Nothing works from all support suggestions!!

Re: wifi authentication problem

Anatoli — Sat, 04 Jan 2014 07:50:45 GMT

I found a solution of this problem after playing with all setings for a month. I received quite routine advice from Sony support service but it didn't work. They proposed to install thier PC software and upgrade. I did it but it didn't help.

Then I played the channels of my D-Link routor and changed them up and down.

I install WiFi optimiser from Play Store as Sony recommended. It showed an exellent signal but the problem hadn't gone.

Then I found the website of my router and downlaoded the latest service pack. When I installed it the authentication problem has gone. Give it a try. let me know if you fixed your problem.

Re: wifi authentication problem

akhilalfonsk — Sat, 04 Jan 2014 18:14:44 GMT

Use static IP for your phone.

Re: wifi authentication problem

Sam — Mon, 06 Jan 2014 01:12:15 GMT

Before anything else, please check all of the steps outlined here: http://talk.sonymobile.com/t5/FAQ/Wi-Fi-problems/m-p/348104#U348104

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Re: wifi authentication problem

HMich — Fri, 04 Jul 2014 09:53:43 GMT

Hi all. Had the same problem for a little while, tried updating router service pack to no avail. Changed security option on router from WPA-PSK to WPA/WPA2-PSK and it works fine now, on all 6 devices currently connected to it.
Hope this helps someone.

Re: wifi authentication problem

azratariq51294 — Tue, 05 Aug 2014 10:32:57 GMT

I bought Xperia C a week ago nd it shows same problem ... Dont knw wt to to do as it connects on all other devices ... Its request to give authentic answer as without connection it is quite useless

Re: wifi authentication problem

ifeanyi — Wed, 10 Sep 2014 10:35:14 GMT

Thanks, but how does one get the service package for Cisco Linksys EA2700

Re: wifi authentication problem

toothpaste — Wed, 10 Sep 2014 12:29:02 GMT

it's a compatibility problem between sony's phones and various routers.

sony will tell you it's not their problem and to go fix your router

your router company will tell you it's not their problem and to go fix your phone

other phones don't have this issue, buy other phones. I'm tired of sony ignoring us, now i just spend my time advocating other brands. Brings better results. Funny thing is, this gets their attention and they start replying... when i list problems they just either behave as if they don't understand or they flat out ignore me.

Re: wifi authentication problem

SpaaceCowboyy — Tue, 16 Sep 2014 00:25:39 GMT

SIMPLE FIX RIGHT HERE.

Go to settings. Select Wi-Fi. Now u should have a list of available networks and the one u want to conect to constantly says authenticating (or something like this). So what u want it to say is conected and to do that is as follows.

At the bottom left of the screen (maybee somewhere else) you need to find an icon that represents 2 arrows circling each other, press it. Now something will pop up telling you to press the WPS button on your modem/router(this will be easy to find, it shares the same icon with the two arrows circling it and has WPS on it). So press that button(on your modem/router) your network will authenticate and will now say CONNECTED!!!!! WOOOHOOOOO. Happy browsing

Re: wifi authentication problem

toothpaste — Wed, 17 Sep 2014 17:46:21 GMT

what if your router doesn't have WPS or you can not access the router itself (at a cafeteria or whatever)?

Re: wifi authentication problem

Babby — Tue, 23 Sep 2014 17:35:47 GMT

What if I am trying to connect through a library network and it does not connect. I cannot even change the router settings in that case.

Re: wifi authentication problem

Babby — Tue, 23 Sep 2014 17:37:09 GMT

Making the IP static also does not solve the problem.

Re: wifi authentication problem

trogz — Mon, 29 Sep 2014 00:13:34 GMT

helped perfectly

Re: wifi authentication problem

stev0 — Fri, 24 Oct 2014 05:01:53 GMT

mine wouldnt connect for the first week when i got the xperia. then it worked perfectly up untill yesterday evening and it just wont connect no matter what i do. would like some suggestions off sony please !!!????? its really inconvinient

Re: wifi authentication problem

stev0 — Fri, 24 Oct 2014 05:04:34 GMT

yesss thats a great fix if ur router has that option , the phone does but nothing on my router but on and off. is it to do with sky themselves ?? thats my provder. reply iff poss

Re: wifi authentication problem

stev0 — Fri, 24 Oct 2014 05:10:11 GMT

thanx bud will try this now, i too have no wps option on router !!!!!!

Re: wifi authentication problem

Reid — Thu, 13 Nov 2014 20:59:11 GMT

hello, can u please tell how to install the latest service pack?

i have a d-link dir 601 router

thank u