topic Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise in Z Series

Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

fundars — Mon, 28 Oct 2013 01:07:52 GMT

Hi there

Bought an Xperia Z about a month ago. Had slight lag issues but nothing too serious.

My phone ran down and the battery died two days ago. I put it on the charge (its been on the charge pretty much ever since) with the red LED lit up. LED turns off completely when unplugged.

Phone will not turn on at all; have tried all of the manual resets (holding power button and volume button etc); have read these forums and searched the web for a solution to no avail. PC doesn't recognise the phone so can't reset it via PC Companion. Basically, I have an $800 unresponsive brick.

Very very disappointed to say the least. Phone was very well looked after, and to have it die simply because the battery ran down is extremely worrying. I've seen that this issue is very common yet there doesn't seem to be any definitive fix for it whatsoever.

Any help that anyone can give me would be really appreciated

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Sam — Mon, 28 Oct 2013 02:23:42 GMT

Please try following these specific steps to run a repair. It will be connecting to the PC in a different way than normal so should still work:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

fundars — Mon, 28 Oct 2013 05:09:44 GMT

Hi Sam

As I mentioned above, I've followed these steps already anbd my PC does not recognise my phone.

I get to the stage where it tells me how to connect to the PC but nothing from there. The only thing that happens is a red LED lights up when it is plugged in.

Are there any other ways I can reset my phone?

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

savycrat — Mon, 28 Oct 2013 06:15:24 GMT

Its simply a piece of crap inside with polished outside. More pathetic is their customer support and service centers.

/t5/Xperia-Z-ZL-ZR/WORST-SERVICE-BY-SONY-INDIA/m-p/357228#U357228

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

docproc — Mon, 28 Oct 2013 13:12:05 GMT

Hi Fundars and Sam,

Fundars - I am having exactly the same problem with my Xperia Z and recieved exactly the same advice as Sam provided.

And, of course, I had exactly the same experience as you - where I followed the steps and my PC doesn't recognise my phone. It also has a red light when it's plugged in.

It has been charging all day but is completely unresponsive. Some forums suggest that when I hold down the power button and the volume up button that the phone vibrates, however mine does not, the red light just flashes.

When I press the power button for about three seconds the red light flashes three times.

This began immediately when I installed the latest software update onto the phone yesterday.

I look forward to a solution.

Regards,

Alison

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

angryatxperia — Mon, 28 Oct 2013 14:31:34 GMT

I'm having the exact same problem, And in this day and age its not uncommon to only have a cell phone and no homephone and on that cellphone have all your info and only means of contacting anybody to fix my f***ing phone!!!!

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Sam — Mon, 28 Oct 2013 23:45:04 GMT

Firstly, please ensure that you leave the handset on charge for a good hour or so to ensure it has charge, then when you get to the connection step please ensure you are holding the volume down button after you have connected the handset or the drivers wont install for the flash device.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

docproc — Tue, 29 Oct 2013 00:16:55 GMT

howdy - just to let anyone who looks at this know, i called sony again today (thank goodness for skype) and explained that the problem was persisting and now they are arranging for me to post the phone to their repair centre. so. not looking like there are any self-fixes for this problem. cheers.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

fundars — Tue, 29 Oct 2013 00:51:18 GMT

Hi Sam

As I mentioned, the phone was on the charge for almost a full 48 hours, so there shouldnt be any issues there.

I followed all the steps (including holding down the volume down button) already, again as I've already pointed out.

Basically it has gotten to the stage where I have taken my phone back to the retailer in an effort to at least get a replacement phone. but in light of all this, I would much rather a refund, given the chances that it will likely happen again

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

toffee3 — Wed, 12 Mar 2014 09:15:47 GMT

i think sony are having issues with there charging cables.......mine was flashing and not charging put husbands charger cable and mine in was doing nothing.

put samsung galkaxy cable in which i found worked on the sony S. phone started charging straight away and it fits into the socket better i always worry that im gunna damage bit inside as i have crank it in to get it to charge. I would advice getting a cheap galaxy charger and see if it works for you.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

jad1990 — Mon, 17 Mar 2014 23:05:39 GMT

Hi, I had the same Red LED dead issue on my Xperia Z
Just hold the Power button and the Volume down button simultaneously for about 10 seconds, the LED will flash 3 times in sequences, then it's on again.
Hope this helps

Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise, led doesnt light

jammie — Tue, 18 Mar 2014 16:08:45 GMT

im having this same issue. my battery was flat and i plugged it in to charge, initially the led came on, then went off and the phone wont come on since then. the led doesnt even light when plugged. i need help please

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

Legend — Wed, 19 Mar 2014 14:11:33 GMT

Ok don't let your phone to discharge completely!!!!!! You neede to send it to service it takes them less than five minutes and it's no need to open the phone (I don't know how they do it, I think the battery receives a shock). They gave me the phone and I just plugged it to a wall charger let it an hour and then I just started it normally. It will show the Sony logo after few minutes you charge it. I have noticed that if the phone doesn't start it makes a clicking sound (relay I think)

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

boulton212 — Sun, 23 Mar 2014 04:27:09 GMT

hi im having the exact same problem. i installed the pc companion software and i get to the bit where it trys to connect fone but it cant and then when i try and charge it it only has the sony thing on screen and also a red led light. im trying a cheap cable ive gt to see if tht works but im hoping it willl be a warranty job. i also dont have a home fone as this is my main fone aswell.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

ktm — Wed, 02 Apr 2014 12:00:39 GMT

my c6603 started by stopping all application and then restarting again and again. i then changed the phone languange from english to japanese/chinese. it then went off completely. i tried a hard reset and then it brought a sony log. then it went off completely, its not charging, no led light, not recorgnised by my pc and i cant make a hard reset anymore. pliz help

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

_alexdon_ — Wed, 02 Apr 2014 12:02:14 GMT

Connect to wall socket,charge for 1 hour,force restart(powe button+vol up until the phone vibrates).

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

robyyyyyy — Mon, 14 Apr 2014 09:07:58 GMT

I need help regarding the Xperia z. Yesterday I put juprekasno charge is depleted to 0%. Overnight I put the battery believing that it will be all right in the morning. In the morning light, and tried not to turn bright red LED, when I put it on the wall charger lights up red ice about 30 seconds and then turns off when it is switched off again from the charger and plug the charger again red LED for approximately 30 seconds and then turns off. I tried all of the reset and the PC Companion 2.1., With the volume keys on and off but nothing. Please help I have a cell phone warranty is purchased in Croatia, and I moved to Sweden. so no guarantees mob was aged about one and a half year. What should I do. Thank you.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

_alexdon_ — Mon, 14 Apr 2014 13:08:21 GMT

After charging for 2 hours,force shutdown(power button+vol up until the phone vibrates 3 times).After that,do not turn on the phone.Download SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

experiaStevesPh — Sun, 20 Apr 2014 17:45:33 GMT

I'm having this same problem, except my phone had more than half a charge when it when black screen and won't start up again. I put it on a few different chargers and cables so that isn't the problem, also tried the computer with the software installed it won't recognise the phone. When i hold down the power button and the volume up button it just blinks the red led once like the others have said no vibration. When i plug it in the charger or computer it does the same thing just blinks the led once. I seen the one post showing to hold the volume down button and plug it into the computer for update i have yet to try it so ill keep my fingers crossed but doesn't sound like that is going to work either when i get home ill try that. I have a bunch of very important information and pictures on my device and don't want another one i want this one to work, or be able to atleast transfer the information to another device, right now it just seams like a fancy blinking paperweight, i cannot even access the phones memory, Phone is 4 months old, very disappointing.

Re: Sony Xperia Z - Dead, won't turn on, won't charge, PC doesn't recognise

rhed25 — Sun, 27 Apr 2014 07:22:11 GMT

thanks to jad1990... my tablet working fine again... :smileysmileythumbsup: