topic Re: Error! Camera not Available! in Z Series

Error! Camera not Available!

Ellisse — Thu, 24 Oct 2013 20:09:12 GMT

I've had my Z1 for approximately 2 weeks now and I've just gone to take a picture and it's sitting on a black screen for about 6 seconds and then popping up a box "Error! Camera not available!" After having this phone for such a short period of time, and the camera being the main selling point of the phone I'm somewhat dissapointed that I'm having issues already. Any suggestions on what might be causing this issue? Or anybody else having this issue/had this issue and knows of a fix? Last thing I want is to be stuck with a phone that has no camera for a 2 year contract when the entire reason for getting a new phone was to double as a camera for the start of Uni... Already had one night worth of pictures missed now because of this let down...

Re: Error! Camera not Available!

Uliwooly — Thu, 24 Oct 2013 20:12:19 GMT

Settings > apps > all > camera > clear everything > restart your phone > try again

Re: Error! Camera not Available!

Ellisse — Thu, 24 Oct 2013 20:16:25 GMT

Brilliant working as intended now! Many thanks for the speedy reply! Let the snaps resume!

Re: Error! Camera not Available!

Uliwooly — Thu, 24 Oct 2013 20:19:06 GMT

Anytime, this thread might be useful

Capture better photos in low-light conditions

http://talk.sonymobile.com/t5/FAQ/Capture-better-photos-in-low-light-conditions/m-p/395397#U395397

Re: Error! Camera not Available!

tjp253 — Mon, 28 Oct 2013 12:23:35 GMT

I'm having the same problem... Is there a more permanent solution? It's happened multiple times over the last two days, and I'd expect more from a flagship phone..

Re: Error! Camera not Available!

Almoosawi — Mon, 28 Oct 2013 15:05:43 GMT

its happend with me twise

thanks

Re: Error! Camera not Available!

maf — Tue, 29 Oct 2013 17:44:49 GMT

This has also happened to me on quite afew occasions

Re: Error! Camera not Available!

piotrom87 — Wed, 30 Oct 2013 19:31:49 GMT

I have the same problem on Xperia P.: http://talk.sonymobile.com/t5/Xperia-P/Error-Camera-not-available-after-update-to-6-2-A-1-100/m-p/330016#M19569

A week ago i've sent my phone to Sony Repair Center and today it is back.

On the 'repair report' I've got ONLY 'Software Update' (earlier I had 6.2.A.1.100 and now it's also 6.2.A.1.100) and of course problem still persists

Sony what can we (or you) do to fix it?????

Re: Error! Camera not Available!

dacica — Fri, 01 Nov 2013 20:14:48 GMT

Hy guys,

So, I discovered a conflict after the last FW update! The conflict is between camera settings and photo analyzer service. If you disable the service then the camera will crash when you want to change focus mode option.

Re: Error! Camera not Available!

piotrom87 — Thu, 07 Nov 2013 15:57:37 GMT

Few days ago I've sent my handset to Repair Center again.

On 'WWW repair status' I can see: replace motherboard.

I hope that will fix my problems with Xperia P

Re: Error! Camera not Available!

Lee1 — Sun, 08 Dec 2013 10:36:32 GMT

After I clear everything named camera from apps, and restart the phone, I can'y find back the "camera" in any pages on the phone screen. pld help to let me know where I can install it back and/or then activate it! Many the!!

Re: Error! Camera not Available!

meysam0171 — Wed, 12 Feb 2014 20:55:12 GMT

I have the same problem & I do all of thing u say but my phone still not fix and say camera not available. but some times it fixes suddenly . my android is 4.3 . is it hardware problem???!?

Re: Error! Camera not Available!

bryanrasmussen — Sun, 16 Feb 2014 18:12:12 GMT

I have the same problem, and the accepted solution will not solve it for me as I do not, evidently have any Settings -> Apps -> All.....

I have Setttings -> Apps -> and then a list of apps, none of which have anything to do with the camera as far as I know.

Re: Error! Camera not Available!

Ignate — Mon, 17 Feb 2014 23:25:52 GMT

I have an Xperia T, same problem, tryed almost everything, las thing was update service and reinstall, didnt work. i really was guessing this is a software issue, cause mine stopped working all of a sudden, i took a pic, program closed and when opened again there was the not available message.

Re: Error! Camera not Available!

stemayf — Wed, 26 Feb 2014 23:26:14 GMT

Same issue here - about to return phone under warranty.

C6903, 4.3, firmware .290

Camera app fails to open 'Unfortunately, Camera has stopped.'

Third-party camera apps cannot connect to camera.

Diagnostics logs camera as crashing.

Curiously, camera has worked intermittently on a random reboot, but then quickly fails again.

Measures taken: Clearing cache, data, etc., starting in safe mode, hard reset, factory reset/repairing using PC companion, factory reset using Update service, randomly clearing cache/data and disabling various other apps, removing external SD and rebooting.

Of note, when phone was new and camera worked, I set it to save pics on external SD. However, I could never view these on a PC, only ever on the phone.

Having trawled this and other forums, and found similar reports of the camera failing, on other xperia devices, I am at a loss. The camera is a major draw, and my main reason for choosing the Z1 to replace my previous phone.

I also see no-one from Xperia support has commented in this thread - maybe they have no idea about how this happens/can be fixed. Perhaps this bump might engender a response. Or maybe I just haven't searched hard enough to find the answer.

Edit: Accessing services menu confirms 'Camera is not connected'.

Re: Error! Camera not Available!

rency_07_22 — Thu, 27 Feb 2014 06:06:03 GMT

Hi. Just sharing.

I also encountered the very same problem with my Z1 before. But after clearing data and forcing to stop all camera apps on Settings > Apps > All... It seems it still didn't work after restarting the phone many times.

When you encoutered Error again, try to boot to Safe Mode. First, turn off the phone the way it should be. Then when it is turned off, turn on the phone by holding the Volume Down button, then press power. Hold the Volume Down until you've reached the lockscreen, showing "Safe Mode" on the lower left.

Once you're into safe mode, check if the camera is now working. If it works, then there's nothing to worry about. Just go back to the normal boot by turning off the phone by pressing the Power button only. Then turn on the phone normally. After booting, check if the camera now works again.

Just a tip. If your phone has gone from off and you just turned it on, wait for some 1-2 minutes after boot and then go to Camera. Sometimes, it needs all of the apps to be loaded first before it works as normal.

If your camera didn't work on the Safe Mode, then go to your nearest service center to check.

Re: Error! Camera not Available!

shameh — Sun, 16 Mar 2014 14:08:59 GMT

I have the same problem in my xperia z1

Re: Error! Camera not Available!

J-R-I — Fri, 21 Mar 2014 12:23:53 GMT

Hey I had the same problem but then I figured the issue
first I got that error when I tried to record a video then I turned off the microphone so it worked ! but recording without voices

and that is problem too. So I figured there must be an app processing microphone and holding it for no reason
and after looking for it I found that was " magic jack " app using the microphone. I had to terminate the app and kill it from the root. THEN Camara problem was solved I didnt get that error message till I open the stopid magic jack app

Re: Error! Camera not Available!

Excalibur — Tue, 08 Apr 2014 15:38:43 GMT

I am also having this problem. The phone only starts properly every 10 tries. I have not been able to find out why it is happening but I have registered a support ticket with Sony support.

Re: Error! Camera not Available!

Suhas_Gopi — Fri, 18 Apr 2014 12:36:08 GMT

I too started having the same problem in Xperia M within a month of purchase.

1, Camera not working

2, Flash not working; neither with camera nor with torch app

3, Automatically getting in to silent mode

I am going to try factory reset. Hope it works.