topic Re: Call log is empty?!! in Z Series

Call log is empty?!!

Piko71 — Mon, 25 Nov 2013 16:59:12 GMT

Hi,

I am newbie on this forum and on Sony Xperia Z as well. So please forgive me my stupid questions.

The problem is that my call log is empty, and stay empty whatever I do.

I dial some number or I choose someone from the contact list or somebody call me it doesn't matter, the call log is empty.

After I choose Show call log I get message Call log empty.

I did the factory reset but nothing helps. Any advise will be appreciated.

Re: Call log is empty?!!

Uliwooly — Mon, 25 Nov 2013 18:22:14 GMT

Do you have a different Phone app?

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 07:20:20 GMT

No, not at all

I use the default app and can't see call log which is very irritating:smileyshocked:

Please help me!

Re: Call log is empty?!!

discretion1 — Tue, 26 Nov 2013 08:04:24 GMT

A few other users too have had this problem.

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Empty-call-logs-and-contacts/m-p/329116#M10512

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-ZR-Contacts-and-Phone-Log-not-loading/m-p/345341#M15157

But the threads do not give a solution. If you have already tried clearing data, resetting phone and repairing, then may be the problem is a bug in the firmware of Z series.

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 09:18:25 GMT

@discretion wrote:
A few other users too have had this problem.
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Empty-call-logs-and-contacts/m-p/329116#M10512
http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-ZR-Contacts-and-Phone-Log-not-loading/m-p/345341#M15157
But the threads do not give a solution. If you have already tried clearing data, resetting phone and repairing, then may be the problem is a bug in the firmware of Z series.

Hi,

I have seen those threads before I wrote mine but my case is different because I didn't loose my contacts.

I did factory reset of the phone but it didn't help.

May be I will try Update Service Setup which I downloaded from Sony's site. Do you have some experience of it?

Re: Call log is empty?!!

discretion1 — Tue, 26 Nov 2013 09:47:55 GMT

No I have not used it before, but I guess it won't be complicated. Also, are your messages getting stored or you have problem with that too?

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 10:55:34 GMT

All messages are stored right.

Re: Call log is empty?!!

discretion1 — Tue, 26 Nov 2013 11:19:43 GMT

Well, may be you should go on with Update Service. There is an app named Phone/Message storage in the apps list, I thought may be that app is creating problems.

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 15:22:18 GMT

Thank you! I will try it and let you know the results.

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 16:08:52 GMT

Funny thing happened when I did the backup of my phone with MyPhoneExplorer software. There is call log in the backup, whole call log from my old HTC phone and all calls from the new Sony phone!

Why SXZ do not show it to me?:smileyconfused:

Re: Call log is empty?!!

coolasrevi — Tue, 26 Nov 2013 17:13:56 GMT

The call log being empty is not a software problem..in dialer option just press on show call log. It's probably just hidden

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 17:29:47 GMT

@:smileyhappy:coolasrevi wrote:
The call log being empty is not a software problem..in dialer option just press on show call log. It's probably just hidden

Thank you for answer but I did it and wrote about it before. It doesn't help, so simple it isn't unfortunately

Re: Call log is empty?!!

Piko71 — Tue, 26 Nov 2013 17:41:32 GMT

@:smileyhappy:discretion wrote:
Well, may be you should go on with Update Service. There is an app named Phone/Message storage in the apps list, I thought may be that app is creating problems.

~~Yes, I have my call log back! It shows "only" some 100 calls of 2223 I had in my backup but I have log back and it register new call I do!~~

For all interested I used Update Service Setup from Sony site and after reinstall all software I restored my call log backup.

Thanks to all who tried to help me.:smileylove:

Ops! When I finished my restore with 1980 SMS (mostly from my old HTC) my call log disappeared!

Re: Call log is empty?!!

Namitak — Thu, 09 Jan 2014 07:55:22 GMT

I bought the Z series Experia a month back. For last few days i am experiencing the same problem. Cant see contact , no log nothing. Have rebooted the phone . All contacts / log appeared. After 2 days again same problem . Why do i have to reboot my phone again and again??

Is there any problem with the software?? Cos no settings have been changed .

Re: Call log is empty?!!

Kosi — Thu, 27 Mar 2014 12:24:32 GMT

Same here: call log empty.

Re: Call log is empty?!!

Piko71 — Thu, 27 Mar 2014 14:13:19 GMT

That's another kind of story then mine. It was restored backup of HTC log which emptied my call history. So try other posts 🙂

Re: Call log is empty?!!

dan1234 — Thu, 19 Jun 2014 16:46:20 GMT

I also have no caller display,messages are fine
Try factory reset still nothing, very frustrating when I have loads of missed calls due to job and don't know who they are
I have resorted to downloading "call log monitor " app and this works fine

Re: Call log is empty?!!

bob_lives — Wed, 27 Aug 2014 11:21:30 GMT

@coolasrevi wrote:
The call log being empty is not a software problem..in dialer option just press on show call log. It's probably just hidden

Works.Thanks

Re: Call log is empty?!!

atzel — Fri, 27 Mar 2015 09:23:43 GMT

coolasrevi wrote:
The call log being empty is not a software problem..in dialer option just press on show call log. It's probably just hidden

that's it, thanks,

so simple, but sooo hidden...

Re: Call log is empty?!!

Galaway — Sun, 16 Aug 2015 06:18:19 GMT

I had the same problem.. It's a simple solution. When u go to the dialer u'll see three dots on the bottom right hand corner. When u click on that u'll get the option.. Show call log and voila.. Problem solved