topic Re: Z5 does not start after software update in Z Series

Z5 does not start after software update

jenikok — Fri, 03 May 2019 14:01:44 GMT

I bought the phone yesterday and it was working fine. Today it proposed to me update of Sony Mobile Services. I started the update, phone started the usual routine of turning off and on again. After trying to start it

- I can see Sony logo

- then Android tries to start up, but display immediately shows Android robot lying on the back and below it is nothing telling sign Error

I tried software repair via companion

- phone does not get recognized

- also, if I connect it to computer via USB, sequence described above repeats itself endlessly

120 second hold on button next to SIM socket does not do anything

What else can I do? Is there some hard reset button for the device?

Re: Z5 does not start after software update

silverspoon — Fri, 03 May 2019 16:51:07 GMT

I'm getting pretty much the same. I transferred all my settings from one Z5 into another backup Z5 over the last few days, no problems. Phone was working fine today but a short time ago it updated some system software and then bricked itself upon restart. I also have tried the 120 second restart, and keep getting an OS that wont go beyond a certain point. Keeps popping up messages in the way about 'com.android.phone has stopped' (close app), alternating with 'System UI has stopped' (close app) any time I touch the screen.

Re: Z5 does not start after software update

silverspoon — Fri, 03 May 2019 17:00:54 GMT

PS - When using the Xperia Companion software, and I attempt a software update or a software repair, the program says my phone needs to be unlocked and then to set the phone to file transfers mode, but I cannot do anything to unlock it (it wasn't locked by me) and cannot access the dialog box to allow files to be transferred.

Re: Z5 does not start after software update

Uliwooly — Fri, 03 May 2019 22:02:14 GMT

@silverspoon

If the phone isn't yours, you will need the owner to unlock the phone for you (pin/password lock)

Re: Z5 does not start after software update

Uliwooly — Fri, 03 May 2019 22:03:03 GMT

@jenikok

I'm sorry to hear that, did you dropped the phone or exposed it to water/steam? were you trying to unlock the bootloader or install a different ROM or custom ROM?

Re: Z5 does not start after software update

jenikok — Sat, 04 May 2019 05:35:54 GMT

Hi,

no at all points. If I dropped it, put it under water or expose it to steam, I wouldn't bother writing my original message.

To be honest I do not know what I did try to update, phone itself suggested update of Sony Mobile Services as I wrote. So at least I can rule out custom stuff, this was standard update.

Today even the cable socket does not work, if I connect the cable, phone does nothing. Seems like faulty unit to me

Re: Z5 does not start after software update

silverspoon — Sat, 04 May 2019 07:57:49 GMT

It's my own backup phone, because I need to be connected 24/7 for my work.

Re: Z5 does not start after software update

silverspoon — Sat, 04 May 2019 08:07:31 GMT

@uliwooly

For my part, I wasn't doing anything fancy either. My phone was working fine for hours after equalising the contents and settings with my other (almost identical) phone. I updated the apps from the Google Play site and it also automatically updated the 'Whats New' app and wanted to foist 'Outlook' onto me (which I refused). I started making a few ordinary tweaks using the normal phone setting dialogs etc, and then I tried to restart the phone and now it will not get past the boot-up process. I have tried the Xperia Companion software and it cannot get anywhere so long as it thinks it is locked, can't even wipe it to start from scratch.

Re: Z5 does not start after software update

Uliwooly — Mon, 06 May 2019 00:35:18 GMT

@silverspoon

I'm sorry to hear that, in that case you will have to contact your Local support