https://community.sony.com.mk/t5/z-series/calls/m-p/3641554#M121994 <P>If i call my screen of my cellphone is off the screen</P> Sat, 13 Apr 2019 05:21:08 GMT Milo21 2019-04-13T05:21:08Z https://community.sony.com.mk/t5/z-series/calls/m-p/3641554#M121994 <P>If i call my screen of my cellphone is off the screen</P> Sat, 13 Apr 2019 05:21:08 GMT https://community.sony.com.mk/t5/z-series/calls/m-p/3641554#M121994 Milo21 2019-04-13T05:21:08Z https://community.sony.com.mk/t5/z-series/calls/m-p/3641555#M121995 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1243132">@Milo2</A>,&nbsp;sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Do I understand correctly that as soon as you tap on the call button, the screen turns off and does not turn on again until the call has ended?<BR /><BR />There is a small sensor on the device that will turn the screen off during a call, for example, when it's covered by your ear. If there is any dirt or moisture or the sensor is covered by a case or screen protector they screen will turn off directly when you make the call, instead of when the sensor is covered.<BR /><BR />On the link below you can see where this sensor is on the device and make sure that there is no dirt or moisture on the sensor and that nothing is covering it. It's number 4.<BR /><BR /><A href="https://support.sonymobile.com/global-en/xperiaz3/userguide/phone-overview---d6603d6653/" target="_self" rel="nofollow noopener noreferrer">https://support.sonymobile.com/global-en/xperiaz3/userguide/phone-overview---d6603d6653/</A><BR /><BR />Let me know if that helps!</P> Tue, 30 Apr 2019 10:38:40 GMT https://community.sony.com.mk/t5/z-series/calls/m-p/3641555#M121995 Jonas 2019-04-30T10:38:40Z