topic Battery issues in Z Series

Battery issues

lilsnow — Sat, 30 Mar 2019 16:35:00 GMT

I've noticed that from a few days ago, my phone charges really slowly (it literally says charging slowly) my phone gets hot even when I'm not using it and my battery drains auper fast when I'm not using it (keep in mind I close all my apps when I'm not using them). Can someone help me please?

Re: Battery issues

Uliwooly — Tue, 02 Apr 2019 23:33:55 GMT

@lilsnow

perhaps you need a brand new battery

Re: Battery issues

Jonas — Thu, 04 Apr 2019 06:29:39 GMT

Hi @lilsnow, sorry to hear about this.

Have you tried charging the device when it's powered off, or when it's rebooted in safe mode? In safe mode all downloaded applications will be temporarily disabled, so we can see if any of them is the cause both of the device heating up and the battery charging very slowly.

Let us know if there is any improvement in this mode!