https://community.sony.com.mk/t5/z-series/sony-device-that-is-used-for-sale/m-p/3635765#M121577 <P><EM><SPAN>How do I fix this</SPAN></EM></P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/54262i39130FDA17B12D5A/image-size/large?v=1.0&amp;px=999" title="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" alt="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" /></SPAN></P> Mon, 23 Sep 2019 23:25:09 GMT Shokarina 2019-09-23T23:25:09Z https://community.sony.com.mk/t5/z-series/sony-device-that-is-used-for-sale/m-p/3635765#M121577 <P><EM><SPAN>How do I fix this</SPAN></EM></P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/54262i39130FDA17B12D5A/image-size/large?v=1.0&amp;px=999" title="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" alt="B9D265FB-9BE7-4DB3-83D7-3A51323E7DF6.jpeg" /></SPAN></P> Mon, 23 Sep 2019 23:25:09 GMT https://community.sony.com.mk/t5/z-series/sony-device-that-is-used-for-sale/m-p/3635765#M121577 Shokarina 2019-09-23T23:25:09Z https://community.sony.com.mk/t5/z-series/sony-device-that-is-used-for-sale/m-p/3635766#M121578 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1261901">@Shokarina</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />I'm not quite sure what you mean with "Used for sale", but you can try and connect the device to a charger and wait a few hours and see if it repairs itself.<BR /><BR />If that doesn't help, you will need to perform a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair using Xperia Companion</A> to reinstall the software in the device. Do note that this will delete all data stored on the internal storage.<BR /><BR />Let me know if that helps! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Wed, 25 Sep 2019 07:46:57 GMT https://community.sony.com.mk/t5/z-series/sony-device-that-is-used-for-sale/m-p/3635766#M121578 Jonas 2019-09-25T07:46:57Z