https://community.sony.com.mk/t5/z-series/forgot-password-how-to-do-factory-reset/m-p/3633330#M121433 <P>Forgot password. How to do factory reset</P> Tue, 10 Sep 2019 09:22:21 GMT Haldar1 2019-09-10T09:22:21Z https://community.sony.com.mk/t5/z-series/forgot-password-how-to-do-factory-reset/m-p/3633330#M121433 <P>Forgot password. How to do factory reset</P> Tue, 10 Sep 2019 09:22:21 GMT https://community.sony.com.mk/t5/z-series/forgot-password-how-to-do-factory-reset/m-p/3633330#M121433 Haldar1 2019-09-10T09:22:21Z https://community.sony.com.mk/t5/z-series/forgot-password-how-to-do-factory-reset/m-p/3633331#M121434 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1260509">@Haldar</A>, let me see if I can help out here!</P><P>There is two ways to reset your device if you have forgotten your screen lock. You can either choose to use the erase-function in Googles service called <A href="https://www.google.com/android/find" target="_self" rel="nofollow noopener noreferrer">Find My Device</A> or you can do a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair</A> using Xperia Companion and a computer.</P><P>If you decide to do a software repair, keep in mind that since you cannot access the phone, you will need to start the repair without the phone plugged in to the computer and mark the checkbox named&nbsp;<SPAN>"My device cannot be detected or started, or is a Smartwatch 3".&nbsp;Another thing to keep in mind is that bot these measures will erase all user data from the phone.</SPAN></P><P>Let me know if you have any further questions!&nbsp;</P> Tue, 10 Sep 2019 10:31:05 GMT https://community.sony.com.mk/t5/z-series/forgot-password-how-to-do-factory-reset/m-p/3633331#M121434 Martin1 2019-09-10T10:31:05Z