topic Re: Hard Buttons not working in Z Series

Hard Buttons not working

Bostinn — Thu, 07 Feb 2019 08:02:53 GMT

So I have had my z5 replaced 3 times, all different imie numbers.

After a couple of weeks the side Buttons stop working all together

So if the phone dies it can't be turned on again.

I was going to flash the os but the volume buttons don't work.

Is this a common fault?

Post paid on Optus, first phone lasted 12 months before it happened then each one after only a few weeks.

Re: Hard Buttons not working

Martin1 — Thu, 07 Feb 2019 12:11:42 GMT

Hi @Bostinn, I am very sorry to hear about this.

Since there is no setting that can regulate the function of the hardware keys, I would suggest that you have your phone examined by an authorized service technician. Due to the fact that service routines and consumer laws varies depending on market, I would suggest that you contact your local support team for further actions in this matter.

I am sorry for any inconvenience this might cause. If there is anything else i can help you with, feel free to ask!