https://community.sony.com.mk/t5/z-series/forget-password/m-p/3628074#M121015 <P>I forget my password&nbsp;</P><P>I can't inter in my Sony mobile</P><P>Z5dual</P> Sat, 27 Oct 2018 14:36:41 GMT David69dh 2018-10-27T14:36:41Z https://community.sony.com.mk/t5/z-series/forget-password/m-p/3628074#M121015 <P>I forget my password&nbsp;</P><P>I can't inter in my Sony mobile</P><P>Z5dual</P> Sat, 27 Oct 2018 14:36:41 GMT https://community.sony.com.mk/t5/z-series/forget-password/m-p/3628074#M121015 David69dh 2018-10-27T14:36:41Z https://community.sony.com.mk/t5/z-series/forget-password/m-p/3628075#M121016 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1204654">@David69dh</A>, sorry to hear about what has happened. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If you can't remember the screen lock that you set on your device, you will need to perform a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_self">software repair using Xperia Companion</A>. Do note that that this will delete all data stored on the internal storage of the device.<BR /><BR />You will also need your Google credentials&nbsp;to be able to login to the device after the reset, due to it having the Google Device Protection feature.<BR /><BR />Let me know how it goes!</P> Tue, 30 Oct 2018 08:49:38 GMT https://community.sony.com.mk/t5/z-series/forget-password/m-p/3628075#M121016 Jonas 2018-10-30T08:49:38Z