https://community.sony.com.mk/t5/z-series/workaround-for-malfunctioning-software-update/m-p/3623895#M120710 <P>Hi all, I received a new Sony Xperia Z3+ Dual (E6533) yesterday and first started it today.</P><P>It is running Android 5.x and I would like to update it to the latest available 7.1.1:</P><P>- Xperia Companion simply tells me in the upper left that the software update is <STRONG>not possible</STRONG> and also greys out some features like backup or restore.</P><P>- The smartphone itself tells it is <STRONG>already up to date</STRONG>.</P><P>- The website (<A href="https://support.sonymobile.com/de/software/" target="_blank" rel="nofollow noopener noreferrer">https://support.sonymobile.com/de/software/</A>) tells that it is <STRONG>currently not available</STRONG> after entering one of my two IMEIs.</P><P>So I was not able to update it.</P><P>Because I&nbsp;found a workaround for this issue while writing this post, I wanted to share it with you in case of you mess around with the same issue:</P><P>Use Xperia Companion Software Repair<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="software repair" style="width: 280px;"><IMG src="https://community.sony.co.uk/legacyfs/online/50670i4DDB2E98B075874E/image-size/medium?v=1.0&amp;px=400" title="Sony_Xperia_Companion-Software_Update_Icon.png" alt="software repair" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">software repair</SPAN></SPAN></P><P>It will reset the device and flash the latest sotware version available.</P> Sat, 05 Jan 2019 15:05:07 GMT Ralf_ 2019-01-05T15:05:07Z https://community.sony.com.mk/t5/z-series/workaround-for-malfunctioning-software-update/m-p/3623895#M120710 <P>Hi all, I received a new Sony Xperia Z3+ Dual (E6533) yesterday and first started it today.</P><P>It is running Android 5.x and I would like to update it to the latest available 7.1.1:</P><P>- Xperia Companion simply tells me in the upper left that the software update is <STRONG>not possible</STRONG> and also greys out some features like backup or restore.</P><P>- The smartphone itself tells it is <STRONG>already up to date</STRONG>.</P><P>- The website (<A href="https://support.sonymobile.com/de/software/" target="_blank" rel="nofollow noopener noreferrer">https://support.sonymobile.com/de/software/</A>) tells that it is <STRONG>currently not available</STRONG> after entering one of my two IMEIs.</P><P>So I was not able to update it.</P><P>Because I&nbsp;found a workaround for this issue while writing this post, I wanted to share it with you in case of you mess around with the same issue:</P><P>Use Xperia Companion Software Repair<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="software repair" style="width: 280px;"><IMG src="https://community.sony.co.uk/legacyfs/online/50670i4DDB2E98B075874E/image-size/medium?v=1.0&amp;px=400" title="Sony_Xperia_Companion-Software_Update_Icon.png" alt="software repair" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">software repair</SPAN></SPAN></P><P>It will reset the device and flash the latest sotware version available.</P> Sat, 05 Jan 2019 15:05:07 GMT https://community.sony.com.mk/t5/z-series/workaround-for-malfunctioning-software-update/m-p/3623895#M120710 Ralf_ 2019-01-05T15:05:07Z