topic Re: Screen and camera rotation work only right after cold boot! in Z Series

Screen and camera rotation work only right after cold boot!

ronago — Sat, 02 Jun 2018 06:40:52 GMT

Hi All!

The issue in subject above started after the Nougat update 32.4.A.1.54. My phone was working perfectly before with Marshmallow. Here's the strange things I noticed (and tried) so far:

1. Screen rotation doesn't work with photos in Album nor YouTube videos.

2. Camera is stuck on landscape (horizontal) mode. Photos I take are saved in that way on Album. Camera rotation won't work.

3. Phone's built-in tests show that Gyroscope and Accelerometer don't work, even in Safe Mode.

4. I noticed that both Screen and Camera rotation work without problems for just a few seconds (about 30 sec.) right after a cold boot or restart of the phone, which leads me to think it's a software conflict. After such initial seconds, both functions fail to operate.

5. When I first updated to Nougat, I did it through the phone's software update feature. After, to avoid possible update errors, I performed a second update by using Xperia Companion's repair software (should I try a third repair attempt?). By the way, no new apps were installed after the update process, except the usual required Google updates.

Any ideas? This issue is blowing my mind!

Re: Screen and camera rotation work only right after cold boot!

ronago — Thu, 07 Jun 2018 05:41:49 GMT

Anyone?

Re: Screen and camera rotation work only right after cold boot!

Qatrium — Thu, 07 Jun 2018 05:47:38 GMT

@ronago

You can perform one more software repair using Xperia Companion, if it fixes that issue then it was indeed a software glitch, if not then it might indicate a hardware failure.

Re: Screen and camera rotation work only right after cold boot!

ronago — Thu, 07 Jun 2018 05:52:43 GMT

Hi, thanks for your reply.

Ok I'll try it one more time.

Re: Screen and camera rotation work only right after cold boot!

ronago — Fri, 08 Jun 2018 08:42:10 GMT

Hi Quester,

I tried repairing a couple of times, just in case, but no joy.

I'll have my phone checked at the local support center.

Thanks anyway