topic Re: Cant get data from Z5 compact in Z Series

Cant get data from Z5 compact

Patcasson — Sun, 11 Mar 2018 23:58:41 GMT

I have smashed the screen on my Z5 compact and nothing is visable now.
is there any way i can retrieve my data/files/pics off the handset as Xperia companion won't connect

cheers

Re: Cant get data from Z5 compact

Lina — Mon, 12 Mar 2018 10:44:20 GMT

Hello @Patcasson, welcome to the forum!

I sorry to hear what happened to your phone. Have you done a back up on your phone lately? I'm afraid that if you haven't done a back up and you can't see anything on the screen there is not much you can do to save the data on the internal storage since the phone needs to be unlocked to access your data.

Do you have an SD-card in your phone? Unless it's encrypted, you should be able to access the photos on your card with the help of a SD-card reader or another phone.

You might want to take a peek at https://photos.google.com/ to see if your photos is saved there as well, and Google also have a similar service for your contacts here: https://contacts.google.com/

I hope you have a nice day!

Re: Cant get data from Z5 compact

Patcasson — Wed, 14 Mar 2018 19:38:13 GMT

Thanks for your reply Lina.

Unfortunately/stupidly I havent done a back up for quite some time.

Luckily I had been saving all my contacts to my Google account so I have got all my contacts back, and my photos.

Kind regards

Pat

Looks like I wont be able to get any of the orher files that are stored in my downloads folder etc. But at least that is all

Re: Cant get data from Z5 compact

Lina — Thu, 15 Mar 2018 08:22:00 GMT

Hi again @Patcasson, I'm really sorry that you lost your files, but I'm glad that your contacts and photos was saved! There are a few different ways to do a backup, backup using Xperia Companion is the simplest way. I understand that this won't help you now but can be useful knowledge in the future.

If there is anything else you are thinking about or have any questions, I'm here for you, just let me know!