topic Re: Problem with bluetooth and app runtastic in Z Series

Problem with bluetooth and app runtastic

Liborek — Fri, 09 Mar 2018 15:30:19 GMT

Hello,

I just bought a new sony xperia z5 and I have problem with app runtastic and heart rate belt. Phone finds heart rate monitor, but if I want to connect it doesn't work. With my old phone xperia m4 aqua it works normally, can you help me please?

Re: Problem with bluetooth and app runtastic

Uliwooly — Fri, 09 Mar 2018 20:55:39 GMT

@Liborek

Have you factory reset the heart rate belt?

Re: Problem with bluetooth and app runtastic

Liborek — Fri, 09 Mar 2018 21:00:03 GMT

Yes , I did. I put out battery from it and then put it Back.

Re: Problem with bluetooth and app runtastic

Uliwooly — Fri, 09 Mar 2018 21:09:54 GMT

@Liborek

could you test it with a different phone, even if it worked before with other devices

Re: Problem with bluetooth and app runtastic

Liborek — Fri, 09 Mar 2018 21:16:34 GMT

Yes , I tested with different device and it connected and worked properly.

Re: Problem with bluetooth and app runtastic

Uliwooly — Fri, 09 Mar 2018 22:02:10 GMT

@Liborek

with the same Android version?

Re: Problem with bluetooth and app runtastic

Liborek — Fri, 09 Mar 2018 23:16:33 GMT

No, working device has android 4 and my not working device has android 7... But in details of heart rate belt, There is condition to have android 4 or higher.

Re: Problem with bluetooth and app runtastic

Uliwooly — Sat, 10 Mar 2018 02:17:02 GMT

@Liborek

could you test it with a different phone with Android 7.0?