topic Re: Z5 Premium e6883 can't boot up. in Z Series

Z5 Premium e6883 can't boot up.

Ikie86 — Tue, 06 Feb 2018 08:11:35 GMT

Hi Sony GSupport,

I had faced problem that my E6883 model is not even boot up but it can vibrate( x1 ) after I try to switch on device by pressed power button.. I also try to press & hold power + (+) volume button and it vibrate ( x3 ) but it just blank screen. Sometime it just blinking red 4 times and 5 times if i connect it at wall charger( UCH 20 1295 -9705.1, output 5v=1500mA ) ..

My Pc device manager can detect E6883 but I didnt press (-) volume and it detected as SOMC flash device..

previously my z5 suddenly switch off slowly (screen) by it self on my hand and at that time battery left is 14%..

Is there any error for 5 times blinking red if 4 times mean lcd/digitzer issue?

*sorry for my lack of english.

Thank you for support.

Re: Z5 Premium e6883 can't boot up.

disimes95 — Wed, 07 Feb 2018 15:13:19 GMT

Hello @Ikie86

Sorry to know that 😕

If i´m not mistaken, red light means hardware problems. I recomend you to go to your local Sony store ou retail store to get the phone analized by an Certificated Sony Center.

By the way, did you try reboot your device without your sd card?

When you connected your phone to the PC, does Xperia Companion recognizes it?

Re: Z5 Premium e6883 can't boot up.

Ikie86 — Thu, 08 Feb 2018 01:55:54 GMT

Hi diogosimoes4321,

I already removed my sd card and insert it inside my old Z1. Yes, sd is good read/write in Z1.

I also connected my E6883 to my pc and office computer, repair by using Xperia Companion is not success(not reboot) T_T even it succesfully repaired.

At my both pc/office computer device manager it can detect fastboot and flashboot (S1 / SOMC device).

Love to have Sony phone in my pocket but... Z1 still ok, Z3 motherboard issue and now Z5 E6883...

sometime it blinking red 3 times...4times... and 5times...

flashtool im using ver 0.9.24.4 it also can detected my flashmode/fastboot..