https://community.sony.com.mk/t5/z-series/camera-sony-z5-compact/m-p/3597944#M117989 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1119420">@Lynnnn</A>, I'm sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>That looks strange, in this case I would recommend you to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;for advice in how you can get your phone examined by an authorized&nbsp;service technician. I would have been happy to help you in this matter, but since I can't answer for market specific information, the best thing you could do is to contact your local team. They are well informed about the service routines, warranty terms and consumer laws.&nbsp;</P><P>Let me hear how it went or if you have any further questions. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" />&nbsp;</P> Wed, 31 Jan 2018 12:42:41 GMT Daniel1 2018-01-31T12:42:41Z https://community.sony.com.mk/t5/z-series/camera-sony-z5-compact/m-p/3597943#M117988 <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="IMG-20180131-WA0002.jpg" style="width: 749px;"><IMG src="https://community.sony.co.uk/legacyfs/online/44587iA199FE4CFB52B5B8/image-size/large?v=1.0&amp;px=999" title="IMG-20180131-WA0002.jpg" alt="IMG-20180131-WA0002.jpg" /></SPAN></P><P>My camera does look like this and i cant make any pictures because it is not focussing anymore.</P><P>Does anyone know what this could be?&nbsp;</P> Wed, 31 Jan 2018 10:55:39 GMT https://community.sony.com.mk/t5/z-series/camera-sony-z5-compact/m-p/3597943#M117988 Lynnnn 2018-01-31T10:55:39Z https://community.sony.com.mk/t5/z-series/camera-sony-z5-compact/m-p/3597944#M117989 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1119420">@Lynnnn</A>, I'm sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>That looks strange, in this case I would recommend you to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;for advice in how you can get your phone examined by an authorized&nbsp;service technician. I would have been happy to help you in this matter, but since I can't answer for market specific information, the best thing you could do is to contact your local team. They are well informed about the service routines, warranty terms and consumer laws.&nbsp;</P><P>Let me hear how it went or if you have any further questions. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.com.mk/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" />&nbsp;</P> Wed, 31 Jan 2018 12:42:41 GMT https://community.sony.com.mk/t5/z-series/camera-sony-z5-compact/m-p/3597944#M117989 Daniel1 2018-01-31T12:42:41Z