topic Re: Does not detect the sim in Z Series

Does not detect the sim

Ymz — Sat, 09 Dec 2017 03:13:43 GMT

~~Hola mi xperia no detecta la sim lo reinicio pero después de un rato no la detecta y aparece un icono de sim con este signo !~~

Hello my xperia does not detect the sim I restart it but after a while it does not detect it and a sim icon appears with this sign!

Re: Does not detect the sim

Jonas — Tue, 12 Dec 2017 13:26:28 GMT

Hi @Ymz, sorry to hear about this.

Your question has been translated to English as this is an English only forum.

Do I understand correctly that for a while after you have restarted the device and then it's no longer detected again? If that is the case, have you tried with a different SIM card in your device? If you haven't done that, please ask a colleague, friend or family member if you can borrow their SIM card and mount that in your device, or get in touch with your operator and see if they can send you a new SIM card.

Let me know how it goes!

Re: Does not detect the sim

Haiki — Fri, 29 Dec 2017 21:59:59 GMT

Hello

I have à little issue with my Xperia z3.

I'm notre sure if it recognizes the sim card. When I turn off my device and restart it, it takes 10 to 20 seconds before it asks me to enter the pin code.

When I put the pin code I get no connection. I used different sim cards, no changes.

Does anyone know what it could be ?

Re: Does not detect the sim

Jonas — Wed, 10 Jan 2018 14:36:43 GMT

Hi @Haiki, sorry to hear about this and I apologize for the late reply.

Have you tried to manually register on your operators network? You can do so if you go to Settings > More > Mobile networks > Service providers and initiate a search.

When the search is done, can you see any of your operators networks? If you can, tap on one of them and see if you can register on this network and if you then get a mobile connection.

If you still can't get a connection the network, try performing a software repair using Xperia Companion. Do note that this will delete all data stored on the internal storage of the device, so creating a backup using Xperia Companion is advised.

Let me know if that helps!