topic Re: Finger sensor is not working in Z Series

Finger sensor is not working

Adi7 — Wed, 06 Dec 2017 22:51:27 GMT

Even the option is not displaying in the settings for setting up sensor.. Please advise how it can be fixed.

Re: Finger sensor is not working

ChloeS — Wed, 06 Dec 2017 23:37:55 GMT

Hi @Adi7810

Welcome to the community!

Sorry to hear about this

Did you previously have the option for the fingerprint scanner? Or has it never been available for you?

Let me know

Re: Finger sensor is not working

Abeder — Fri, 08 Dec 2017 20:37:41 GMT

ı have exactly same problem. Do you have any suggestion? Z5 premium)

Re: Finger sensor is not working

Adi7 — Sat, 09 Dec 2017 01:08:25 GMT

Yes earlier it was working after 6 months the problem starts arising very frequently ... now m using it since past 6 months without finger print sensors..... please suggest ..

Re: Finger sensor is not working

Uliwooly — Sat, 09 Dec 2017 01:15:46 GMT

@Adi7810 @Abeder

If you have already clean the scanner, you might want to contact your Local support to get it inspected.