topic Re: All buttons are not working in Z Series

All buttons are not working

CTK80 — Tue, 05 Dec 2017 03:44:25 GMT

I love Sony Xperia products, My family has owned at least 7 devices (tablets and mobiles), I bought Xperia premium Dual Z5 on Feb 17 for my wife as she loves the design so much. My wife has been complaining about the phone will hang and restart itself at least twice in a month. It started to get frustrated this phone seems has lots of problems UNTIL last night, ALL buttons (inc: on/off, camera and volume) are NOT working at all. I need advice desperately to solve this issues. At least to solve the buttons despite the phone will hang sometimes.

Re: All buttons are not working

disimes95 — Wed, 06 Dec 2017 20:42:39 GMT

Hi @CTK80,

Sorry to know that.

Is the phone recognize when connected to the PC? Via Xperia Companion?

I recommend a software repair using Xperia Companion: Connect it to a computer and use the Xperia™ Companion software to reset your device. Open Xperia™ Companion on your computer and click Software repair. Follow the instructions that appear on the screen. Don't forget to back up any important data saved on the internal memory of your device. For more information and installation instructions, go to the Xperia™ Companion web page for Windows or Mac OS.

Let me know how it goes

Re: All buttons are not working

Gilbred — Sun, 10 Dec 2017 14:01:49 GMT

Got the same issue.. I tried factory reset and repaired the software via Pc.. None of them worked.. Xperia z5 premium is a mess.. It used to be a good phone.. Rip Sony 😭🤢

Re: All buttons are not working

disimes95 — Sun, 10 Dec 2017 17:11:48 GMT

Hi @Gilbred

So sorry to know that 😕

In that case, i recommend you to go to a Sony Center so they can diagnose properly your phone.

Re: All buttons are not working

CTK80 — Sat, 16 Dec 2017 00:43:39 GMT

Absolutely true, so disappointed

Re: All buttons are not working

disimes95 — Sat, 16 Dec 2017 09:21:31 GMT

Hi @CTK80,

Are you experience the same issue?

Re: All buttons are not working

CTK80 — Tue, 19 Dec 2017 05:57:44 GMT

Finally, the Phone is dead completely.

The phone shut down, and tried every possibilities to restart the device but NONE worked.

Buttons all dead (therefore, cannot reset), Unable USB connected to PC to repair (coz is shut down), "yellow" off button to reset (remain at battery charging).....Very disappointed!!!

Re: All buttons are not working

disimes95 — Thu, 21 Dec 2017 20:46:02 GMT

@CTK80

You should get your phone examined by an authorised Sony Center!!!

Re: All buttons are not working

Gilbred — Sat, 23 Dec 2017 09:24:15 GMT

Im from a province without any sony service center

Re: All buttons are not working

disimes95 — Wed, 27 Dec 2017 12:13:53 GMT

Hi @Gilbred

Sorry for the late replay.

Where did you buy your device?