topic Re: Z5 microphone doesnt work on speakerphone in Z Series

Z5 microphone doesnt work on speakerphone

Ng83 — Sun, 26 Nov 2017 07:35:44 GMT

Hi, my microphone doesn't work when on speakerphone but works fine everywhere else. I have tried starting in safe mode with no change. Warranty runs out today 😞

Re: Z5 microphone doesnt work on speakerphone

NeoBeum — Sun, 26 Nov 2017 08:47:59 GMT

What are your current Microphone permissions set as?

Settings » Apps » Settings cog (top right) » App permissions » Microphone » Ellipsis (top right) » Show system

Toggle them all off, and then restart the phone, and try making a call with Loud speaker

Re: Z5 microphone doesnt work on speakerphone

Ng83 — Sun, 26 Nov 2017 10:33:54 GMT

Thank you for your reply, I have tried this and still does not work 😞

Re: Z5 microphone doesnt work on speakerphone

NeoBeum — Sun, 26 Nov 2017 10:45:13 GMT

@Ng83 wrote:
Thank you for your reply, I have tried this and still does not work 😞

make sure you haven't muted the microphone during the call

If it was accidentally muted the first time you used loud speaker, it will still be set to muted as default

Microphone off

Microphone on

Re: Z5 microphone doesnt work on speakerphone

Ng83 — Sun, 26 Nov 2017 11:01:04 GMT

Definitely not muted the microphone 😞

Re: Z5 microphone doesnt work on speakerphone

NeoBeum — Sun, 26 Nov 2017 11:05:03 GMT

do you have whatsapp or Viber? or something similar to test microphone on loud speaker for calls?

Re: Z5 microphone doesnt work on speakerphone

Ng83 — Sun, 26 Nov 2017 11:50:01 GMT

It doesn't work on handsfree with wassap either.

Re: Z5 microphone doesnt work on speakerphone

NeoBeum — Sun, 26 Nov 2017 12:55:16 GMT

Do you have any security apps?

Can you take a screenshot of your current Microphone permissions?

Re: Z5 microphone doesnt work on speakerphone

Ng83 — Sun, 26 Nov 2017 13:08:31 GMT

I do have mcafee but I have not installed anything new, the only thing that has changed is a software update

Re: Z5 microphone doesnt work on speakerphone

NeoBeum — Mon, 27 Nov 2017 02:58:11 GMT

is there a way for you to test with mcafee disabled?

Re: Z5 microphone doesnt work on speakerphone

MarlonUk1 — Mon, 27 Nov 2017 06:27:49 GMT

if this happened after performing a system update, I suggest you to perform software repair using Xperia Companion