topic Re: Mic failure ? in Z Series

Mic failure ?

bluemoon22 — Fri, 17 Nov 2017 18:32:47 GMT

Phone works and you can make calls from a headset / speaker
Mic records audio if you take a video or do an audio recording
Mic does not work during a phone call

We have tried factory reset and that has not resolved it

Re: Mic failure ?

disimes95 — Fri, 17 Nov 2017 22:56:49 GMT

Hello @bluemoon22

Did you try using Xperia Companion to perform a software repair?

Otherwise i recommend you to go to your local Sony support center so they can analyze your device

Please, let me know how it goes

Re: Mic failure ?

bluemoon22 — Sun, 19 Nov 2017 19:41:52 GMT

Thanks - the Software Repair made no difference

Re: Mic failure ?

disimes95 — Mon, 20 Nov 2017 09:54:48 GMT

Hello again! @bluemoon22

Sorry to know that 😕

Since the problem persists and the software repair it´s done, please go to

Settings » About Phone » Support

Then, scroll down till you see "Microphone". Run the test!

Please tell me how it goes.

Re: Mic failure ?

Luan7 — Mon, 27 Nov 2017 19:21:26 GMT

I have the same problem and have sent the phone in twice now for repairs at an authorised dealer and still not fixed.... When I do the microphone test it records but on phone calls the other party says that my voice is soft and unclear