topic Re: Z5 - SMS sending issue on 4G in Z Series

Z5 - SMS sending issue on 4G

Tamaska — Wed, 03 Jan 2018 11:31:26 GMT

Hi,

Recently (almost 2 month ago) I changed my sim card to a new one to get 4G services. My old sim had a few years of age, which I cut to make it nano sim to fit my Z5.

So after I changed the sim everything was working fine, untill I realized thet the SMS sending doesnt work. The interesting part is that I can receive SMS messages, but no sending. So I went back to my carrier and changed sim card, but nothing has solved, I did the sim change once again and the issue is still there. A new visit to the carrier where the guy changed by curiosity the network type back to the 3G, and surprize it worked. As we switched back to 4G nothing, no message sent. So my question, anyone noticed this issue or had similar problems? How did you solved it? Thank you.

Cheers.

Tamas

Re: Z5 - SMS sending issue on 4G

Tamaska — Thu, 04 Jan 2018 06:28:14 GMT

So, as it seems it is not a common issue as I see.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Thu, 04 Jan 2018 13:32:37 GMT

@Tamaska wrote:
So, as it seems it is not a common issue as I see.

How did he select 4G only?

SMS only or MMS and SMS?

Re: Z5 - SMS sending issue on 4G

Tamaska — Thu, 04 Jan 2018 20:26:18 GMT

He didn't select 4G only. On the capture below the sms does not work, but if I select wcdma... Than it works.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Fri, 05 Jan 2018 23:59:57 GMT

Your carrier screwed up

It sould say LTE, not 4G

Dial *#*#4636#*#*

Go to phone information, is the band still 4g/wdcma/umts or lte?

Re: Z5 - SMS sending issue on 4G

Tamaska — Sat, 06 Jan 2018 08:46:57 GMT

Here you have another capture, because I don't know for sure what you refer to.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Sun, 07 Jan 2018 06:59:30 GMT

ask orange to push a Carrier Setting SMS via SMS

You need to get the carrier APN set properly

The LTE network works slightly different when carriers use voice over lte, and some carriers do not

Re: Z5 - SMS sending issue on 4G

Tamaska — Sun, 07 Jan 2018 15:45:26 GMT

Thanks Neo, I'll ask them and will leave a feedback on it.

Re: Z5 - SMS sending issue on 4G

Tamaska — Thu, 11 Jan 2018 06:17:57 GMT

Talked to the carrier, they couldn`t help me at first so they opened up a case for me. So I`m waiting for their feedback.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Thu, 11 Jan 2018 23:20:26 GMT

they couldn't send a setup sms?

if I were in uk, orange would be on my hit-list

Re: Z5 - SMS sending issue on 4G

Tamaska — Fri, 12 Jan 2018 06:09:37 GMT

Hi Neo,

No, they only could for internet settings and MMS, which I can obtain from their website too. Sadly this is not UK Orange this is Romanian Orange, I presume there are big differences between them.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Fri, 12 Jan 2018 20:13:26 GMT

if I were in Romania, Orange would be on my hit list...

try and research the DNS for the SMS server, you might be able to find a work-around.

is the LTE signal good quality and coverage in most areas? there's a few issues with crap signal, like battery drain too

Re: Z5 - SMS sending issue on 4G

Tamaska — Wed, 14 Feb 2018 08:07:24 GMT

Even I have a support ticket from a month ago still no answer or solution from the carrier.

I found a solution by mistake. I installed by curiosity and downloaded Messages and made it as my default messaging app. With 4G turned on it can send messages without any problem, don`t ask me how.

Re: Z5 - SMS sending issue on 4G

NeoBeum — Fri, 16 Feb 2018 10:09:31 GMT

@Tamaskawrote:
Even I have a support ticket from a month ago still no answer or solution from the carrier.
I found a solution by mistake. I installed by curiosity and downloaded Messages and made it as my default messaging app. With 4G turned on it can send messages without any problem, don`t ask me how.

see if you can find a difference in the APN settings when you toggle it as default or let the stock app control sms.

if there is a difference, let us know where the change was. it's likely not going to be something quite as simple as that, but probably something broken further in the sms / lte programming for the device itself

Re: Z5 - SMS sending issue on 4G

Tamaska — Fri, 16 Feb 2018 10:13:51 GMT

Hi Neo,

Unfortunately from yesterday the Messages app started to behave the same as the default one. It doesn`t send out my SMS, only if I turn of the 4G. No clue what`s in the middle.

Cheers,

Tamas

Re: Z5 - SMS sending issue on 4G

NeoBeum — Fri, 16 Feb 2018 10:23:44 GMT

ok, is definitely an internal issue...

did I already all what carrier you use, device model and firmware version?

have you tried going in to safe mode?

press and hold the power off, when you press and hold the power button like turning off the phone normally, and the menu will pop up asking to restart in safe mode

what firmware version for Romania are you using?

if you're using the orange firmware, maybe you could backup your device and then try the generic Romania firmware for z5