https://community.sony.com.mk/t5/z-series/forgot-pin/m-p/3586052#M116575 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1108222">@Maru8725</A>, welcome to our forum!<BR /><BR />Your question has been translated to English as this is an English only forum.<BR /><BR />If you have enabled the MyXperia service in your device you can try and set a new screen lock on your device if you visit the <A href="https://myxperia.sonymobile.com/" target="_self" rel="nofollow noopener noreferrer">MyXperia website</A>. If you have not previously enabled this service but you have a Google account in your device, you can also try and use the Google service called <A href="https://www.google.com/android/find" target="_self" rel="nofollow noopener noreferrer">Find Your Device</A>.<BR /><BR />If neither of these services work, or you don't have a Google account added in the device, you will need to perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. Do note that this will delete all data stored on the internal storage of the device and since the device can't be unlocked, you will not be able to create a backup.<BR /><BR />Let me know if that helps!</P> Fri, 29 Dec 2017 07:40:45 GMT Jonas 2017-12-29T07:40:45Z https://community.sony.com.mk/t5/z-series/forgot-pin/m-p/3586051#M116574 <P><EM>Translation via Google Translate:</EM></P><P>I forgot the unlocking pin</P><P><STRIKE>Me olvide el pin de desbloqueo</STRIKE></P> Fri, 29 Dec 2017 04:50:01 GMT https://community.sony.com.mk/t5/z-series/forgot-pin/m-p/3586051#M116574 Maru8725 2017-12-29T04:50:01Z https://community.sony.com.mk/t5/z-series/forgot-pin/m-p/3586052#M116575 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1108222">@Maru8725</A>, welcome to our forum!<BR /><BR />Your question has been translated to English as this is an English only forum.<BR /><BR />If you have enabled the MyXperia service in your device you can try and set a new screen lock on your device if you visit the <A href="https://myxperia.sonymobile.com/" target="_self" rel="nofollow noopener noreferrer">MyXperia website</A>. If you have not previously enabled this service but you have a Google account in your device, you can also try and use the Google service called <A href="https://www.google.com/android/find" target="_self" rel="nofollow noopener noreferrer">Find Your Device</A>.<BR /><BR />If neither of these services work, or you don't have a Google account added in the device, you will need to perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. Do note that this will delete all data stored on the internal storage of the device and since the device can't be unlocked, you will not be able to create a backup.<BR /><BR />Let me know if that helps!</P> Fri, 29 Dec 2017 07:40:45 GMT https://community.sony.com.mk/t5/z-series/forgot-pin/m-p/3586052#M116575 Jonas 2017-12-29T07:40:45Z