topic Re: No voice during calls in Z Series

No voice during calls

Zawzaw — Tue, 13 Feb 2018 01:11:41 GMT

I'm currently using Sony Xperia e 6633. The problem with that phone is that I can not hear any voice during calls. Can someone help me through this problem? Thank you so much.

Re: No voice during calls

Uliwooly — Tue, 13 Feb 2018 01:33:28 GMT

@Zawzaw

Settings > about phone > diagnostics > test > test ear speaker.

Re: No voice during calls

Jonas — Tue, 13 Feb 2018 07:51:27 GMT

Hi @Zawzaw, welcome to our forum and I'm sorry to hear about this.

Is this something that has started to occur very recently, for example after updating your device or installing a new application?

As @uliwooly wrote, a good place to start is to test the ear speaker in your device outside of a call. You can also try and enable the loudspeaker during a call, or connect a headset and check if you are able to hear the counterpart during a call that way.

Let us know how it goes!