Screen locks when making a call - xperia z3 compact

GPocket — Sat, 04 Nov 2017 21:25:08 GMT

Having the following issue with my xperia z3 compact: when initiating a call the phone locks with no way for me to hangup or othetwise do anything. I cannot unclock in an possible wa. Need to wait for the other part to hand up ( i end up leaving crazy long vmails) or plug in a charge that wakes up the phone

Tested the proximity senso by (*#*#7378423#*#* > Servise Tests > Proximity Switch ). It is on.

What else can it be? Any hint would be appreciated (pls kindly provide detailed explanation, I am not up to speed witht all that the tech words)

thanks a lot

Re: Screen locks when making a call - xperia z3 compact

Qatrium — Sun, 05 Nov 2017 07:18:24 GMT

@GPocket

Something is blocking the light from the proximity sensor, so when you get a call it gets activated as if the phone is on your ear.

Possible reasons: screen protectors poorly placed, factory protection sheet that comes out of the box still on, debris or dirt on the proximity sensor.

Proximity sensor is marked with the number (2) on this diagram:

topic Re: Screen locks when making a call - xperia z3 compact in Z Series

Screen locks when making a call - xperia z3 compact

Re: Screen locks when making a call - xperia z3 compact