topic Z5 bad deal in Z Series

Z5 bad deal

Matteyeux — Wed, 02 Aug 2017 17:16:44 GMT

My Z5 bought in December 2016 and already present many anomalies, was sent to the workshop 3 weeks ago; Back, some major problems persist, especially the cam that makes lamentable photos. I asked for the change of the Z5, Sony replied that it would be necessary to send it for a complete technical examination. But a few days later, I received an email telling me that the repair was a bit longer, I Answered that I did not want the repair but exchange the phone, and the same evening, another mail informed me that my Z5 was being sent back to my home. I replied that I would not receive the package, and Indeed, the phone showed up and it is still waiting in a relay. I got screwed up and I think I made a bad deal.

Re: Z5 bad deal

disimes95 — Thu, 03 Aug 2017 15:37:08 GMT

Hi! I´m sorry to hear that!

Unfortunately, this is a global forum, so i recommend that you contact your Local Support team! They can assist you better.

Re: Z5 bad deal

Matteyeux — Wed, 09 Aug 2017 23:59:28 GMT

Hi ,

Thank you for having replyed to my message.

Well , i've been waiting that my phone returned back to Xperia care , and see what they would propose to me.

I will let you know what will go on.

Re: Z5 bad deal

Matteyeux — Wed, 30 Aug 2017 21:29:02 GMT

Hello ,

Finally Sony decided to change my phone with a same model.

Waiting for the new one.

Thanks.