topic Re: Finger scanner pixels in Z Series

Finger scanner pixels

Mrhurstgj — Sat, 23 Sep 2017 15:07:17 GMT

I have just noticed a strange pixelation next to my finger print scanner, I haven't dropped the phone so I'm wondering where this has come from?

Re: Finger scanner pixels

Emil — Mon, 25 Sep 2017 15:04:38 GMT

Hi @Mrhurstgj,

I'm sorry to hear this.

Could you provide us with a picture of this? It would be very helpful to determining if this is hardware related or not.

Re: Finger scanner pixels

Mrhurstgj — Mon, 25 Sep 2017 20:10:32 GMT

Screenshowith no bad pixels

Bad pixels near thumb scanned

Re: Finger scanner pixels

Emil — Tue, 26 Sep 2017 07:38:23 GMT

I'm afraid that looks to be hardware related.

I recommend that you get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center for repair.

Let me know if there is anything else you are wondering about.