topic Re: Main board failure in Z Series

Main board failure

Kayo03 — Wed, 25 Oct 2017 16:09:54 GMT

Got a stupid question but i'd like some replies on this if I get any, my phone stalled whilst installing the update on late September/early October and the phone hasn't been responsive since.

I've sent it to the so called specialists for repairs but their detailed report just said the board is dead because of a crack on the back cover so that's why it doesn't come on.

My question is if the main board is dead, would the phone charging light come one if u plug in the charger or if u try the other restoring mothods would the phone charger light stay on and phone still vibrate as if it were starting up?

Please if someone could assist me with this.

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 19:46:32 GMT

@Kayo03

I'm sorry to hear but there's nothing left to be done, if the motherboard it's cracked there's nothing that can be done to turn on the phone or to get any data stored in the internal storage. Keep in mind that replacing the motherboard its the most expensive part of the phone, almost the same price as a new phone.

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 20:56:44 GMT

Thanks for the reply but would the lights and the phone vibrating still working if what they are saying is true that the board is cracked because before the failed update the phone was fine?

I'm asking cause for me it doesn't make sense and I think they are lying to me to make more money.

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 20:57:56 GMT

Oh and the board isn't cracked just the back cover but I used the phoned for months despite that.

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 21:02:12 GMT

@Kayo03

Perhaps it, motherboard, was cracked but somehow was still working until now

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 21:48:38 GMT

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 21:50:53 GMT

@Kayo03

That look really messed up

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 21:50:54 GMT

This is where the cracked started but the phone never fell or anything.

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 22:13:52 GMT

The origin of the crack is on the camera which works fine btw and not directly anywhere on the phone in the middle, the phone never fell it was in my pockey with my powerbank and the edge of thw powerbank pressed against where the crack started.

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 22:17:37 GMT

@Kayo03

There isn't anything I can think to suggest. I'm sorry.

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 22:20:31 GMT

Thank you for the assistance, but for me the repair centre is trying to pull a fast one here seeing that the phone is out of warranty they want to make money.

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 22:52:14 GMT

@Kayo03

Did they said it's out of warranty or that it's not covered by warranty?

Re: Main board failure

Kayo03 — Wed, 25 Oct 2017 23:26:27 GMT

They said because of the damage to the back cover the warranty is void. They've done the exact same thing to another person who had a similiar problem, saying board is damaged and when asking for a detailed description of the damage i got this which my niece can come up with a better excuse.

Re: Main board failure

Uliwooly — Wed, 25 Oct 2017 23:34:08 GMT

@Kayo03

It make sense that it's not covered by warranty.

Re: Main board failure

Kayo03 — Tue, 31 Oct 2017 18:16:26 GMT

I know there is nothing that can be done as we are being held at mercy of the dedicated repair centres and what they say.