topic Re: TOUCHSCREEN problem in Z Series

TOUCHSCREEN problem

ravi_sony12 — Tue, 18 Jul 2017 11:16:58 GMT

Apps opens by itself even without touching the phone. Touchscreen works without touching the phone.. Opens anything randomly

Re: TOUCHSCREEN problem

ChloeS — Wed, 19 Jul 2017 03:05:33 GMT

Hi @ravi_sony12

Welcome to the community!

Sorry to hear about that

Do you have a screen protector on your phone? If you do, can you remove that, clean the screen and see if you still have the same issue?

If you don't, could you test the phone in safe mode and see if the touch screen is still misbehaving.

Let me know

Re: TOUCHSCREEN problem

ravi_sony12 — Wed, 19 Jul 2017 05:31:35 GMT

I did everything you are saying. I removed my tempered glass, used the phone in safe mode, repaired system software from sony website. But the problem is still there. What else should i do???

Re: TOUCHSCREEN problem

ChloeS — Thu, 20 Jul 2017 00:44:55 GMT

Hi @ravi_sony12

Thanks for confirming that.

From here you would need to contact Local support so they can assist further. The handset may need a physical repair which your local support can assist you with.

Good luck