topic Re: Unable to use apps after updating to 32.4.A.0.160 in Z Series

Unable to use apps after updating to 32.4.A.0.160

Ivank — Sun, 16 Jul 2017 10:03:02 GMT

1)i cannot delete my photos in album.I tried to turn out the storage in album and delete all the data in it,i also try to do (find and fix problem)in my album,but I still cannot delete my photos after these process.
2)i cannot download any apps without play store,when I open the (unknown sources) and download the apps in the wesite,but when I start to install it,there is no access,when I press the button (next),the phone has no response.
3)i found that I cannot use my words and excel after I update to android 7.1.1.Even though I unstall it,but it still cannot use.
Can the software repair solve these problems?I don't think so.I don't know why there is a lot of problems after updating and I want to return to android 7.0.I also don't know these problems are android problems or the sony problems.i think this is the worst update and unessessary update.

please reply me quickly,if you don't reply me,I will not buy any sony phones in the future.i will tell more people don't buy your devices:-( .thank you

Re: Unable to use apps after updating to 32.4.A.0.160

CameronT — Mon, 17 Jul 2017 01:04:44 GMT

Hi @Ivank,

I am not able to assist you with third party applications, but for the rest please test your phone in safe mode and see if the same things are happening.

If so, run a software repair using Xperia Companion.

If not, then there is a third party app on your phone causing issues. Make sure all your apps are up to date and if they are and the issues still happen, you will need to uninstall your apps until you find the one that is the issue.

I do not have a method that I can advise to downgrade your firmware. I apologise for the inconvenience this causes you.

Re: Unable to use apps after updating to 32.4.A.0.160

Ivank — Mon, 17 Jul 2017 12:19:35 GMT

Thanks for helping me😆

Re: Unable to use apps after updating to 32.4.A.0.160

CameronT — Wed, 19 Jul 2017 23:57:42 GMT

No problem @Ivank

What was the exact solution, if you don't mind?

Re: Unable to use apps after updating to 32.4.A.0.160

Ivank — Thu, 20 Jul 2017 11:18:05 GMT

I used Sony software repair

Re: Unable to use apps after updating to 32.4.A.0.160

CameronT — Fri, 21 Jul 2017 00:35:16 GMT

Thank you It may help others with the same issue. :smileysmileythumbsup:

Re: Unable to use apps after updating to 32.4.A.0.160

Ivank — Fri, 21 Jul 2017 03:36:42 GMT

You are welcome