topic Re: XPERIA Z5 PREMIUM Not switching on after s/w update in Z Series

XPERIA Z5 PREMIUM Not switching on after s/w update

Kayo03 — Sun, 16 Jul 2017 09:20:12 GMT

After downloading and installing the Sony update on Thursday or Friday, my phone has been responsive since. Battery was on 100% plus phone was still on charger.

Now the phone seems to be a brick, I've tried all the recovery options holding down the buttons and keeping the orange button down for 2 minutes with no luck.

When I put the phone on a charger it just blinks.

Has anyone had this probelm and managed to fix it.

Thank you

Re: XPERIA Z5 PREMIUM Not switching on after s/w update

GabChivi — Sun, 16 Jul 2017 12:52:12 GMT

I have the exact same problem! The phone worked fine for a few days after 7.1.1 update, and today it suddenly stopped working. The phone was on during the morning, then the screen wouldn't turn on. Did a reset by pushing the yellow button under the SIM-tray, nothing happened. Can't start in safe mode either. Next step is to do a hard reset using Xperia Companion -.-

Will get back with results...

Re: XPERIA Z5 PREMIUM Not switching on after s/w update

Kayo03 — Sun, 16 Jul 2017 13:06:22 GMT

Thanks for the reply, let me know the outcome hopefully this issue can be resolved.

Re: XPERIA Z5 PREMIUM Not switching on after s/w update

GabChivi — Mon, 17 Jul 2017 08:22:17 GMT

Unfortunately, repair using Xperia Companion didn't help. Contacted support and the solution now is to send it in.

Re: XPERIA Z5 PREMIUM Not switching on after s/w update

GabChivi — Tue, 25 Jul 2017 09:00:54 GMT

Just got it back from the repair center, turns out there was something wrong with the power button. All good now