topic Z5 won't start after update in Z Series

Z5 won't start after update

AquaMarina1987 — Thu, 19 Oct 2017 07:24:17 GMT

Updated my Z5 this morning, now it won't start. After it gets past the Sony logo it just shows a dead Android symbol with Error written on.

I've tried a hard shutdown/restart and still get the same error.

I've also tried taking out and re-inserting the sim card and still get the error.

It's completely unusable!

Re: Z5 won't start after update

Thorgorn — Thu, 19 Oct 2017 07:54:08 GMT

@AquaMarina1987 wrote:
Updated my Z5 this morning, now it won't start. After it gets past the Sony logo it just shows a dead Android symbol with Error written on.
I've tried a hard shutdown/restart and still get the same error.
I've also tried taking out and re-inserting the sim card and still get the error.
It's completely unusable!

When updating did the phone reboot to this or did you force reboot it? I think your best option is to connect the phone to the PC download the companion app from Sony and then run the software repair option.

Re: Z5 won't start after update

Lord_viridis — Thu, 19 Oct 2017 08:10:18 GMT

I agree with @Thorgorn

Connect to Xperia companion and perform a software repair using Xperia Companion

This does wipe your device in the process

Re: Z5 won't start after update

AquaMarina1987 — Thu, 19 Oct 2017 10:12:16 GMT

Ok, I did a software repair and it's back on, but I've now lost all my contacts and when I try to sync them from my Sim, nothing happens.

Also had to re-download all my apps. Those connected to Facebook were fine but those not (like ColorNote where I had a lot of important notes stored) lost all their info.

Not happy Sony!

Re: Z5 won't start after update

Thorgorn — Thu, 19 Oct 2017 10:30:01 GMT

@AquaMarina1987 wrote:
Ok, I did a software repair and it's back on, but I've now lost all my contacts and when I try to sync them from my Sim, nothing happens.
Also had to re-download all my apps. Those connected to Facebook were fine but those not (like ColorNote where I had a lot of important notes stored) lost all their info.
Not happy Sony!

Glad to see its back up and running, to be fair @viridis did say that it will wipe your data. Main thing is the phone is up and running again.