topic Bottom speaker not working in Z Series

Bottom speaker not working

Idreesi — Tue, 11 Jul 2017 12:32:02 GMT

After nougat update, the bottom speaker of my z5 is not working. Please Fix It...!

Re: Z5 nougat update issues

Emil — Tue, 11 Jul 2017 13:46:37 GMT

I'm sorry to hear this. You can test your speaker in the built in diagnostics tool in your device. To do so go to: Settings > About phone > Diagnostics > Test > Loudspeaker. How does the speaker behave in this test?

I would also recommend that you reboot your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

Let me know how it goes.

Re: Z5 nougat update issues

Idreesi — Tue, 11 Jul 2017 14:18:52 GMT

I checked the loudspeaker in settings but bottom speaker is not working.

Re: Z5 nougat update issues

Emil — Wed, 09 Aug 2017 13:02:32 GMT

I'm sorry for the late reply.

Was there any difference when trying the speaker in safe mode? If you are still experiencing the same behavior I'd recommend that you perform a software repair using Xperia Companion.

Keep me posted on how it goes.

Re: Z5 nougat update issues

DimzzDimas — Tue, 03 Oct 2017 04:06:09 GMT

Hello, i experienced the same problem.

I have tried software repair, but the problem still there.

I checked using *#*#7378423#*#* test the Right Speaker and there was no sound.

Is that mean hardware issue on my Xperia Z5?

Re: Z5 nougat update issues

Qatrium — Tue, 03 Oct 2017 04:25:26 GMT

@DimzzDimas

Yes, most probably. Time to contact your Local support to get your phone inspected by a professional.

Re: Z5 nougat update issues

Emil — Thu, 05 Oct 2017 14:43:23 GMT

@DimzzDimas, I'm sorry to hear this.

As @Quester suggested your should get in contact with your Local support team for assistance with how to have your device sent in to an authorized service center for further troubleshooting and repair.