topic Touch screen no longer working properly in Z Series

Touch screen no longer working properly

DESTRING — Wed, 30 Aug 2017 19:15:28 GMT

Hello, my touch screen does not work properly for a few days. It did not suffer any shock and I followed all the instructions of your site until the repair via Companion but nothing does. I deduce that this is a problem of quality of the touch panel. What solutions can you bring?

Re: Touch screen no longer working properly

ChloeS — Wed, 30 Aug 2017 22:36:08 GMT

Hi @DESTRING

Welcome to the community!

I have edited your post, please note as this is an English only forum all posts/replies must be in English.

Based on what you have explained, if you have completed the software repair using Xperia Companion and are still experiencing issues I would advise getting in contact with your Local support to arrange a repair.

Re: Touch screen no longer working properly

DESTRING — Thu, 31 Aug 2017 09:38:22 GMT

J'ai contacté le service, c'est due à la mauvaise qualité de vos appareils, il s'agit bien d'un vice caché, mon appareil (en parfait état) n'étant plus garantie, Sony veut me facturer un nouvel écran, comme si le prix initial du téléphone n'était pas assez élevé. On nous vend très cher des produits de mauvaise qualité et il faut qu'on paie.... On nous prend vraiment pour des pigeons. Merci Sony !!!