Battery issue. Hardware or Software?

JJohny — Sat, 26 Aug 2017 07:50:52 GMT

I just bought a second hand Sony Xperia Z3+ and was the most hyped ever about this phone.

The phone was claimed to be working in every way until I unpackaged it and found that the battery was misbehaving.

I put it on charge for the first time with it telling me it was on 93%. I was impressed as i have never had a phone sent to me with such power in the battery. Before i knew it i watched its power deplete to about 85% then say 0% with a red ! next to it only to shut off mid way through operation. The odd bit is here. I connected it to my SONY (R) Charger and it claimed that it had about 80% left in its battery.

From there I scoured the internet for answers like unplug and replug the charger, change charger and calibrate the battery by charging it to 100% off then the same on. None of which worked. After unplugged from charger, if I play any videos or games. My z3+ display a red battery screen shows battery low and shutdown. When i reconnect charger i have like the same battery charge left when it went shutdown. I have done a factory reset from phone..didnt had any effect problem still exit.

Please look into this problem. The os running 7.1.1 thia problem started aftwr this update

Re: Battery issue. Hardware or Software?

CameronT — Wed, 30 Aug 2017 02:58:04 GMT

Hi @JJohny, Welcome to the community. I am sorry to hear about this

You can try running a software repair using Xperia Companion but if that does not resolve the issue it will be a physical problem. You can try contacting your Local support and see if you can get a repair assessment arranged.

topic Re: Battery issue. Hardware or Software? in Z Series

Battery issue. Hardware or Software?

Re: Battery issue. Hardware or Software?