topic Re: Z5 Dual, hangs severely after 7.1 update! in Z Series

Z5 Dual, hangs severely after 7.1 update!

Ali28 — Fri, 07 Jul 2017 10:17:59 GMT

Hello fellow SONY users.

I have updated my Sony Xperia z5 Dual to 7.1.1 last week and it worked pretty well for a day or two. Battery consumption is better now.

BUT!!!

Unfortunately, this happiness didn't last long. After two days my phone suddenly hanged severely and even home screen disapeared (Xperia launcher). The phone became extremely slow so that none of the applications worked.

I tried software repair via my PC again. It became good again. but after a 24-hour working with my phone, this problem happened again. Although by restarting the phone the phone become stable but after a day, it will hang again!

I tried uninstalling some applications as well to see whether the problem exist or not, but that didn't help.

I don't know what causes the problem to the phone. I hope Sony make a further update available soon to solve this problem.

Thanks.

Slow-down

No57 — Fri, 07 Jul 2017 08:03:43 GMT

Hello,

I did the Android system update yesterday. Since I have huge slowdowns, applications that close, my battery that empties very quickly and it also heats ..

What should I do to solve this problem?

thank you in advance

Re: Z5 Dual, hangs severely after 7.1 update!

Fatbat — Fri, 07 Jul 2017 10:55:25 GMT

I also updated my z5 compact to 7.1.1 on 7 July 2017 and have the same problems. The phone hangs and is very slow to the point it it very difficult to use even for phone calls and sms. Cannot get keyboard up. Restarting the phone improves the situation for only a very short time before it reverts back to hanging and slow. I have plenty of space so that shouldn't be an issue.

Pretty disappointed as this phone has been flawless for 18 months and is now barely usable because of an update!

Help.

Re: Z5 Dual, hangs severely after 7.1 update!

Julia6 — Fri, 07 Jul 2017 12:21:48 GMT

Hello,

My problem after last week update, it is if I want to delete pictures from my folder, I can't. The pictures are deleted only after I restart the phone. How can I do to be back to normal.?

Re: Z5 Dual, hangs severely after 7.1 update!

tx99 — Fri, 07 Jul 2017 13:07:56 GMT

I had same issue. Booted to safe mode (hold power button, then long press on power off). Safe mode worked fine. I noticed several apps updated (like 10). Some for scrolling and crashing issues. I rebooted to normal mode and it's great again. So something in cache cleared with the safe mode reboot or one of the apps was causing it. But it's good now, so see if it works good in safe mode.

Problems with noungat 7.1.1 on Z5C

Davidher2 — Fri, 07 Jul 2017 13:22:46 GMT

Hi!! I have un little problem, I updated my Z5C to nougat 7.1.1, I had a good performance, but two days after, I suffered from excessive memory usage of System, Before the update, it was about 600-800mb, but now it gets high up to 1.2gb, leaving few memory apps, I repeated with Xperia companion but this problem appears again , I have seen that many persons have this same problem.

I wait for help

Thanks

Re: Problems with noungat 7.1.1 on Z5C

Spectrum1 — Sat, 08 Jul 2017 05:23:16 GMT

My z5 compact has the same problem. After the update the performance of apps became really jittery. I checked the ram usage and the new op system is using most of the device memory. What good is it if you can no longer use Apps?

Z5 Premium is heating up alot and the battery is draining very fast after 7.1.1 update. .

DarthAkshay — Sat, 08 Jul 2017 08:07:07 GMT

I've updated my phone to 7.1.1 and after that the phone is heating alot and the battery is draining very fast because of that. Sometimes some applications freezes and the phone stops responding. Please let me know if this thing gets fixed.

Thank you

Re: Z5 Premium is heating up alot and the battery is draining very fast after 7.1.1 update. .

tx99 — Sat, 08 Jul 2017 10:33:12 GMT

What happens if you boot into safe mode? See if your phone is fast in safe mode.

Re: Z5 Premium is heating up alot and the battery is draining very fast after 7.1.1 update. .

Jard001 — Sun, 09 Jul 2017 09:07:39 GMT

I've had the same issue for the last couple of days after updating, phone has been unusable at times. I used CCleaner to clean up cache and RAM then manually deleted the app cache (settings>storage>internal shared storage>cached data) and phone seems to be back to normal now.

Re: Z5 Premium is heating up alot and the battery is draining very fast after 7.1.1 update. .

Jard001 — Sun, 09 Jul 2017 12:30:01 GMT

Forget the previous suggestion. Phone is back to being slow and hot after a couple of hours.

Re: Z5 Premium is heating up alot and the battery is draining very fast after 7.1.1 update. .

Kwitz — Sun, 09 Jul 2017 14:16:30 GMT

Bump for support. Same things happening on my phone

@Jard001 wrote:
Forget the previous suggestion. Phone is back to being slow and hot after a couple of hours.

Re: Z5 Dual, hangs severely after 7.1 update!

King78 — Mon, 10 Jul 2017 06:01:02 GMT

Did

@tx99 wrote:
I had same issue. Booted to safe mode (hold power button, then long press on power off). Safe mode worked fine. I noticed several apps updated (like 10). Some for scrolling and crashing issues. I rebooted to normal mode and it's great again. So something in cache cleared with the safe mode reboot or one of the apps was causing it. But it's good now, so see if it works good in safe mode.

Did the safe mode reboot, then normal reboot and my z5c is back to normal. Thanks tx99!

Re: Z5 Dual, hangs severely after 7.1 update!

Ali28 — Mon, 10 Jul 2017 12:45:57 GMT

For how long? Is it good now?

Re: Z5 Dual, hangs severely after 7.1 update!

偉翔 — Mon, 10 Jul 2017 17:12:23 GMT

~~你好，~~

~~我上個星期更新後的問題，就是如果我要刪除我的文件夾中的圖片，我不能。只有重啟手機後，圖片才會被刪除。我該怎麼做才能恢復正常。請救救我~~

Hello there,
My last week after the update is that if I want to delete the pictures in my folder, I can not. The image will only be deleted if the phone is restarted. What can I do to get back to normal? Please save me

Re: Z5 Dual, hangs severely after 7.1 update!

Uliwooly — Mon, 10 Jul 2017 17:34:54 GMT

@偉翔

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

How are you trying to delete the files?

Re: Z5 Dual, hangs severely after 7.1 update!

moh123 — Mon, 10 Jul 2017 21:12:56 GMT

thank

Re: Slow-down

Pinfo — Tue, 11 Jul 2017 17:47:27 GMT

Same problem here. This is HORRIBLE !

Re: Z5 Dual, hangs severely after 7.1 update!

Wevt — Tue, 11 Jul 2017 19:26:28 GMT

At least I'm not alone, my Z5C starts heating up, crashing and "eating" the battery after the 7.1.1.

Hope Sony respect the users and correct the problem, taking in account that z phones are the flagships

In addition does anybody knows how to workaround this situation?

Re: Z5 Dual, hangs severely after 7.1 update!

btmills9 — Wed, 12 Jul 2017 03:28:07 GMT

Same again here. Phone hanging severely after the 7.1.1 update. Only temporary solution is to restart the phone. I suspect its a RAM issue, but I'm not savvy enough to know what the solution is.

Any long term fixes would be greatly appreciated.