topic Re: Z5 Screen Locks When Touched in Z Series

Z5 Screen Locks When Touched

ChrisDHorner11 — Sat, 07 Oct 2017 12:32:46 GMT

Has anyone else had this problem and if you have, how did you solve it?

I have a Sony Xperia Z5 smartphone, which seems to randomly go into lock screen mode while I am using it. I have to repeatedly unlock it to carry on with whatever I am doing. I logged the problem with Sony Support and their response was to suggest a software reset, which I have done.

So I started after the reset with an apparently 'new' phone, reinstalled my apps from the Google Backup and I thought everything was OK until the touch screen random locking problem re-ocurred.

I use a lot of copy and paste when working on the phone, so it is particularly frustrating for the phone to go in lock mode in the middle of a copy and paste procedure.

Don't know what to do next so all help appreciated.

Chris Horner

personal info removed

Re: Z5 Screen Locks When Touched

Ashki — Sun, 08 Oct 2017 11:10:49 GMT

I think its related to the double tap lock option. In home screen hold touch and open home setting, then turn off the double tap to sleep option if its on. I hope it works. If not, its probably because of the power dock issue.

Re: Z5 Screen Locks When Touched

ChrisDHorner11 — Sun, 15 Oct 2017 11:04:16 GMT

Hi,

Thanks for your advice.

The 'Double Tap To Sleep' option was on in the Home Screen settings and I have now turned it off.

However, after doing a quick test on the Home Screen, the Sony Xperia Z5 is still turning off if I hold the screen on the left hand side, with one half of the finger touching the screen and one half not. I suspect that when I am using Copy & Paste, and in other normal use, the Z5 will still turn off when touched.

What is the Power Dock Issue? - How do I find out more about this?

Also, is there some kind of Android or Z5 gesture that I am accidentally doing that is suddenly locking the screen during use?

Re: Z5 Screen Locks When Touched

Ashki — Sun, 15 Oct 2017 11:42:42 GMT

Power dock I mean the dock you press to lock and unlock the screen and hold to power off or on. I think your problem is related to this. And you should visit your local Sony service. For hardware problems you cant do anything. By the way if its a software problem they will notice that. Good luck