topic Re: USB connection problems on Z1 with WIndows 7 Sony VAIO in Z Series

USB connection problems on Z1 with WIndows 7 Sony VAIO

HucsJe — Tue, 05 Nov 2013 13:19:47 GMT

I have problem with USB (MTP) connection between phone and PC Companion.

The Phone is not detected at all when connected using USB cable.

I have tried the suggestions in the FAQ and some of the points given in this forum.

Restart PC, phone, reinstall PC companion, check for updates, use different USB ports, cables tested PC USB ports.

What else?

Could anyone help? Thanks in advance

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

MUSHARAB — Tue, 05 Nov 2013 13:59:57 GMT

Have you tried to connect your phone to any other PC ?

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

zakirox — Tue, 05 Nov 2013 17:18:15 GMT

Solution 01

Try to plug in with different USB cable with different PC.

Solution 02

Earlier I came across this problem but, I did a factory reset.

Solution 02

Restart your PC. plug in your USB into PC and phone, after that unlock your phone slide lock, password or patternt. already if you are having SPCC then skip the step on your phone. wait untill your PC detects your phone.

Solution 03

Restart your PC and phone.

Go to control panel in your PC add device and search for possble USB plugged in deivces.

Open your SPCC and add your device.

Solution 04

If all this fails repair your phone with SUS this software will guide you how to repair

http://www.sonymobile.com/gb/tools/update-service/

if this helps give me kudos

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

Sam — Tue, 05 Nov 2013 22:49:46 GMT

Make sure you are not using a USB 3.0 port and if that is not the problem, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

HucsJe — Thu, 07 Nov 2013 07:43:31 GMT

Sam,

Thank you for you tips.

It worked.

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

markz888 — Mon, 09 Jun 2014 13:53:51 GMT

I do have the same problem. my phone wont connect to my pc. And i have read all the possible sulotions, and i tried going to the Device Manager and when my phone is connected it says that "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

can someone help me.? what does it mean??

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

Sam — Mon, 09 Jun 2014 23:42:03 GMT

@markz888 - All you need to do is follow the steps above to uninstall the device then reconnect and it should auto install the drivers again.

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Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

markz888 — Tue, 10 Jun 2014 03:45:26 GMT

I have done that steps how many how many times already. And it doesnt work. Nothing happens, it will automatically reinstall then the problem still not solved. And im afraid if im going to do it again and again. My phone wont open. I tried it.

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

Sam — Tue, 10 Jun 2014 03:55:47 GMT

Ok, in this case choose the manual install option and point it to this file once you have downloaded it:

http://developer.sonymobile.com/downloads/drivers/xperia-z2-driver/

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Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

markz888 — Tue, 10 Jun 2014 08:32:19 GMT

Thank you very much. Ill try it. I hope it helps. Thank you sam :))

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

markz888 — Tue, 10 Jun 2014 08:51:00 GMT

what shall I do with the file??

Re: USB connection problems on Z1 with WIndows 7 Sony VAIO

Sam — Tue, 10 Jun 2014 23:50:40 GMT

Save the file somewhere that you will remember. Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌

In the list of hardware categories, find the device that you want to update, and then double-click the device name.

Click the Driver tab, click Update Driver, and then follow the instructions. You will be prompted at one point through the manual installation to point to the driver at which stage you direct it to the file you have downloaded.

More instructions can be found here: http://windows.microsoft.com/en-nz/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7

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