https://community.sony.com.mk/t5/z-series/factory-reset/m-p/3560027#M111300 <P><EM>Translation via Google Translate:</EM></P><P>If someone can help me with reset, I appreciate it. I made a locking password with a drawing and a few days later the screen of the cell broke I stayed a while without using it and now I have decided to fix it and I no longer remember the password nor the email I registered now I can not use it anymore. Thank you very much in advance</P><P><STRIKE>Se alguém puder me auxiliar com reset eu agradeço. Eu fiz uma senha de bloqueio com desenho e uns dias depois a tela do celular quebrou eu fiquei um tempo sem usar e agora resolvi concerta-lo e não lembro mais a senha nem o email que cadastrei agora não consigo mais usar o mesmo. Desde já agradeço&nbsp;</STRIKE></P> Sun, 01 Oct 2017 17:28:03 GMT JJF552 2017-10-01T17:28:03Z https://community.sony.com.mk/t5/z-series/factory-reset/m-p/3560027#M111300 <P><EM>Translation via Google Translate:</EM></P><P>If someone can help me with reset, I appreciate it. I made a locking password with a drawing and a few days later the screen of the cell broke I stayed a while without using it and now I have decided to fix it and I no longer remember the password nor the email I registered now I can not use it anymore. Thank you very much in advance</P><P><STRIKE>Se alguém puder me auxiliar com reset eu agradeço. Eu fiz uma senha de bloqueio com desenho e uns dias depois a tela do celular quebrou eu fiquei um tempo sem usar e agora resolvi concerta-lo e não lembro mais a senha nem o email que cadastrei agora não consigo mais usar o mesmo. Desde já agradeço&nbsp;</STRIKE></P> Sun, 01 Oct 2017 17:28:03 GMT https://community.sony.com.mk/t5/z-series/factory-reset/m-p/3560027#M111300 JJF552 2017-10-01T17:28:03Z https://community.sony.com.mk/t5/z-series/factory-reset/m-p/3560028#M111301 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1077204">@JJF552</A></P><P>Just to clarify, you have broken the screen of you device, does it still respond to touch?</P><P>If it does not, you can perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>&nbsp;which will reinstall the operating system and also wipe the internal memory of the device, just as a factory reset would.&nbsp;</P> Sun, 01 Oct 2017 21:39:46 GMT https://community.sony.com.mk/t5/z-series/factory-reset/m-p/3560028#M111301 ChloeS 2017-10-01T21:39:46Z