topic Re: No more 4k recording after update to Android 7 in Z Series

No more 4k recording after update to Android 7

JayDee1282 — Fri, 07 Apr 2017 12:56:22 GMT

Hallo everyone,

I am not able to record 4K video after updating to Android 7.0 (32.3.A.0.376) on my z5, screen only stays black after choosing 4K video app.

Does anyone else have this problem or any solution?

Re: No more 4k recording after update to Android 7

Christofer — Mon, 24 Apr 2017 14:49:35 GMT

Hi @JayDee1282, I'm sorry to hear this and I'm sorry for the very late reply.

If you still experience this I recommend that you clear data for the Camera app. This can be done in Settings > Apps > Camera > Storage > Clear data.

Re: No more 4k recording after update to Android 7

JayDee1282 — Mon, 24 Apr 2017 14:59:02 GMT

Hi @Christofer,

did this and still it didn't work.

Did a full wipe last week and now 4k recording works again.

Re: No more 4k recording after update to Android 7

Christofer — Mon, 24 Apr 2017 15:14:19 GMT

I'm sorry that you had to perform a factory reset bu I'm glad to hear that it is working now. Thanks for letting me know!

Re: No more 4k recording after update to Android 7

JayDee1282 — Fri, 12 May 2017 21:26:24 GMT

And again, 4k video recording doesn't work...

Re: No more 4k recording after update to Android 7

Uliwooly — Sat, 13 May 2017 00:27:26 GMT

@JayDee1282

could you test it in >>> safe mode and use internal storage instead of an SD card.

Re: No more 4k recording after update to Android 7

JayDee1282 — Sat, 13 May 2017 07:12:35 GMT

@uliwooly wrote:
@JayDee1282
could you test it in >>> safe mode and use internal storage instead of an SD card.

Tested it in Safe Mode with internal storage, but it didn't work.

Guess, another full wipe will help but honestly I'm not willing to do a full wipe every month to make this phone work properly.

Re: No more 4k recording after update to Android 7

Christofer — Tue, 16 May 2017 11:21:53 GMT

@JayDee1282 I'm very sorry to hear this. Did it happen again after a new software update or did it just stop working without any apparent reason?

Re: No more 4k recording after update to Android 7

JayDee1282 — Wed, 17 May 2017 18:08:29 GMT

It stopped working without any apparent reason.

Re: No more 4k recording after update to Android 7

Christofer — Thu, 18 May 2017 12:22:23 GMT

@JayDee1282 Thanks for getting back to me. Any chance you could capture this in a bug report and send it to me? I'll could then forward it internally for examination.

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then set Logger buffer size and change it to "4 MB"
4. Restart your phone, then replicate the issue
5. Go back to Settings > Developer options, select "Take bug report" followed by "Interactive bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.

Re: No more 4k recording after update to Android 7

Christofer — Wed, 31 May 2017 10:29:01 GMT

The bug report showed that an incorrect version of the 4k recording app has been installed. If you have sideloaded any camera apps you may have to reset your device to remove these.