topic Re: Dust under the plastic cover (XPERIA Z1) in Z Series

Dust under the plastic cover (XPERIA Z1)

Salvo87i — Mon, 04 Nov 2013 19:34:38 GMT

Hi, just got the Xperia Z1 I applied immediately Cover of Plastic, supplied in the box with Sony. I made sure to remove all the dust, but as I see it has been a while, and I only noticed after applying the cover.

Now my question is: Can I Remove the Plastic Cover provided by Sony?

Void the Warranty?

How can I fix?

I purchased the Smartphone Z1 from Amazon.co.uk, but I'm living in Italy. There is a safe way to proceed in these cases? The Sony logo on the front will come off if I remove the plastic cover?

The problem is quite annoying when I read in the sun or in the evening in browser with white background.

I am attaching explanatory photos.

http://imageshack.us/a/img13/2618/f6go.jpg
http://imageshack.us/a/img39/8528/b6k3.jpg
http://imageshack.us/a/img198/7883/i425.jpg
http://imageshack.us/a/img855/5060/2scn.jpg
http://imageshack.us/a/img690/2157/6guw.jpg

Thank you for your assistance in advance.

Re: Dust under the plastic cover (XPERIA Z1)

Mystic — Mon, 04 Nov 2013 19:43:56 GMT

Salvo.. simple question.. you said you put on a cover of plastic i.e. a screen protector on top of the screen. Now if there is dust under this screen protector and you remove it then you do not void your warranty... however, if you didnt apply something new and the dust is indeed under the original protector with the sony logo (I dont think this is easy to achieve anywy) then removing the screen protector with the sony logo will void your warranty.

Its rather simple if you have put on an additional screen protector like you said... If so just peel it off....

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Mon, 04 Nov 2013 19:47:07 GMT

Thank you for the fast reply.

I have not explained properly. The protective cover is the original Sony.

There is therefore no solution?

It is worse to keep a smartphone with scratches while reading.

Re: Dust under the plastic cover (XPERIA Z1)

Uliwooly — Mon, 04 Nov 2013 19:50:16 GMT

Take it to a Sony repair center ASAP

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Mon, 04 Nov 2013 19:52:18 GMT

Thank you again for the fast reply

Here in Italy, you say? Although I purchased it from Amazon.co.uk? So from England?

Re: Dust under the plastic cover (XPERIA Z1)

Uliwooly — Mon, 04 Nov 2013 20:00:38 GMT

The warranty might only work in the UK but to be certain contact both

http://www.sonymobile.com/global-en/support/contact-us/

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Mon, 04 Nov 2013 20:02:45 GMT

Thank you ... i Try to Contact Sony Italy and UK for the problem. If i Solve this little problem in Italy i write here. Anyway i select your as Solution

Re: Dust under the plastic cover (XPERIA Z1)

Uliwooly — Mon, 04 Nov 2013 20:12:50 GMT

Thank you for that, keep in mind that you can not replace the ASF (anti shatter film) as this will remove the Sony logo and will void the screen's warranty. The ASF its not sold separately

Re: Dust under the plastic cover (XPERIA Z1)

Mystic — Tue, 05 Nov 2013 03:51:43 GMT

uliwooly if you take a look at the images he has posted, the original ASF doesnt have cutouts for the camera and sensor... i have a crazy feeling that he really has put on some extra plastic.. take a look and see...

Re: Dust under the plastic cover (XPERIA Z1)

Uliwooly — Tue, 05 Nov 2013 07:53:24 GMT

I see it, maybe he didn't but someone did

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Tue, 05 Nov 2013 13:18:46 GMT

Thanks to Both, I've only used the plastic cover supplied in package of Xperia Z1.

I have not applied to other types of cover Above it; and i repeat is the cover included with the smartphone Xperia Z1.

Anyway Thank you again for the reply ... In this afternoon, contact the Sony Italy, and will let you know what they told me.

Re: Dust under the plastic cover (XPERIA Z1)

SwitchTrix — Tue, 05 Nov 2013 15:58:48 GMT

If I understand correctly, you applied the screen protector that was supplied in the Xperia Z1 box to the phone? This means that you have applied the screen protector on-top of the ASF, which is correct.

As you may not be aware, the Xperia Z1 comes pre-nstalled with an Anti-Shatter Film (ASF) that holds the Sony logo, if this is ASF is removed then the warranty (whatever that is) would be void.

The dust must (ha ha) be between the ASF and the screen protector.

If you remove the provided screen protector, leaving the ASF in place you will not void your warranty. If you do remove the screen protector, be sure the ASF stays in place (not sure how easy that is).

Re: Dust under the plastic cover (XPERIA Z1)

Uliwooly — Tue, 05 Nov 2013 16:26:17 GMT

It all makes sense now

Re: Dust under the plastic cover (XPERIA Z1)

Mystic — Tue, 05 Nov 2013 18:30:49 GMT

eureka as i said

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Tue, 05 Nov 2013 18:45:40 GMT

Thank you

@SwitchTrix wrote:
If I understand correctly, you applied the screen protector that was supplied in the Xperia Z1 box to the phone? This means that you have applied the screen protector on-top of the ASF, which is correct.
As you may not be aware, the Xperia Z1 comes pre-nstalled with an Anti-Shatter Film (ASF) that holds the Sony logo, if this is ASF is removed then the warranty (whatever that is) would be void.
The dust must (ha ha) be between the ASF and the screen protector.
If you remove the provided screen protector, leaving the ASF in place you will not void your warranty. If you do remove the screen protector, be sure the ASF stays in place (not sure how easy that is).

...

I was sure that was applied by me the Cover ASF. Instead it was more than a second protective cover Supplied by Sony itself? hahaha! Thanks for the clarifications!
Anyway, I called Sony Support in Italy, and they told me that if I had any problem, the Sony Warranty is European, so he told me, that for any problem can I turn to your nearest Sony service facility without having to return England.

Thank you Again for the illumination!

Re: Dust under the plastic cover (XPERIA Z1)

broko — Tue, 05 Nov 2013 19:46:43 GMT

Hey there!

I can tell by looking at the pictures that your phone has the stock screen protector applied to it already, which we already know. It's a plastic, transparent cover, which has cutouts for the camera and sensor. The embedded sony protector is much harder to remove than this one. Removing this one does not void warranty. You are free to buy new ones and change them as much as you want.

You have nothing to worry about! I had the same problem... Applied the plastic cover and it fit perfectly, with no bubbles or anything. After a few hours I noticed that there is a veeery small, thin piece of dust. It was a terrible thing to see.
What I did was to cut out small pieces of ducktape and line them up on my desk, ready to be picked up. I was very careful, trying not to bring up any dust from the ground. I then removed the plastic phone cover ( the one which has the cutouts for camera and sensor, very easy to remove if you push it on the side a bit) and started using the ducktape to pick off the dust. I basically grabbed the pieces of tape so that the glue part was facing whatever my finger was facing. Make sure to bring up phone brightness to 100% and to make the phone stay awake for at least 10 minutes, just to be safe. Bring up an app which is almost or fully white - this will help you see the dust on the protector against the light. Then carefully use the duck tape to tap on the dust, until it stucks to the tape. I did this for a few minutes and it was almost impossible to remove ALL the dust. I think there might be one or two little pieces left on mine, but nothing you will ever notice. Took me some concentration and patience, but I'm happy with the result.

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Tue, 05 Nov 2013 19:50:56 GMT

Thanks for the info ... As they reach the new plastic cover let you know, how it ended: Powder vs. Plastic Cover hahaha

Re: Dust under the plastic cover (XPERIA Z1)

slimwadey — Tue, 05 Nov 2013 20:47:41 GMT

This may sound a bit silly but did you remove the top protective cover from the sony film you applied ?

Re: Dust under the plastic cover (XPERIA Z1)

Salvo87i — Tue, 05 Nov 2013 21:58:39 GMT

No, I did not remove the ASF Cover, and I did not think there were any other cover on Xperia Z1.

I applied the protective cover, container packed with the Xperia z1, thinking it was the one, the only plastic cover from Sony.

As far as I see and read, and as I also said Sony Support by phone, the cover that I applied, it is a Second Cover!

The first was applied hot in Factory, and is not easily removable.

However it is not silly your question