topic Re: Echo issues while on phone call in Z Series

Echo issues while on phone call

Ann9 — Sun, 02 Apr 2017 10:25:45 GMT

Hiii.. It's been over a month when I upgraded my Z5 that when I speak on the phone I hear the other person like it's on Loud speaker and have echo issues. I send my device for service to an authorised Sony store and they told me there is nothing wrong with my device.. How can i fix this!?!

Re: Echo issues while on phone call

MarlonUk1 — Sun, 02 Apr 2017 11:46:35 GMT

did you showed the problem to the tech in the service center?

try to change mic sensitivity on the sound settings

Re: Echo issues while on phone call

Ann9 — Sun, 02 Apr 2017 12:33:15 GMT

Yes I stated the specific problem and they didn't find anything. And I also adjust the mic sensitivity but still the same issue

Re: Echo issues while on phone call

MarlonUk1 — Sun, 02 Apr 2017 13:29:56 GMT

I meant , did you demonstrated to the service center how the problem works, like make a call right there and let the technicial hear the echos.

does this happen when you are using headphones?

how about when you are on safe mode

Re: Echo issues while on phone call

Ann9 — Sun, 02 Apr 2017 13:47:26 GMT

Yes we made several calls while I was at service to show them exactly how you hear the one you are talking too and it was very clear to them what the issue was